Kenneth Young
Sapulpa
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
35
35
years of professional experience
Work History
Owner/Operator
House Party Productions
Sapulpa
01.2008 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented successful business strategies to increase revenue and target new markets.
Manager on Duty
Upstate Cerebral Palsy
06.2006 - 12.2007
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Project Manager
U.S. Homes
Fort Myers
08.2002 - 09.2005
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Identified project needs by reviewing project objectives and schedules.
- Built and established strong partnerships with teams, vendors and contractors.
- Determined project staffing needs and led resource management.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Deputy Sheriff
Charlotte County Sheriffs Office
09.2000 - 01.2002
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Enlisted Soldier
United States Army
09.1990 - 12.1999
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
Education
Psychology - Applied Psychology
Tulsa Community College
Tulsa, OKSkills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Self-motivation and discipline
- Accident prevention strategies
- Paperwork coordination
- Logbook management
- GPS navigation systems
- Vehicle inspection
- Delivery scheduling
- Critical thinking capacity
- Preventive Maintenance
- Safety management
- Log updating
- Logistics coordination
- Customer service
- Organizational growth
- Effective communication
- Recordkeeping and documentation
- Route planning expertise
- Strong work ethic
- Attention to detail
- Dependable and reliable
- Customer-oriented
- Accurate record keeping
- Clean MVR
- Decision-making
- Logistics planning
- Document management
- Time management
- Verbal and written communication
- Schedule management
- Courteous and polite demeanor
- Assisting customers
- Customer relations
Languages
2
Education
true
Timeline
Owner/Operator
House Party Productions
01.2008 - Current
Manager on Duty
Upstate Cerebral Palsy
06.2006 - 12.2007
Project Manager
U.S. Homes
08.2002 - 09.2005
Deputy Sheriff
Charlotte County Sheriffs Office
09.2000 - 01.2002
Enlisted Soldier
United States Army
09.1990 - 12.1999
Psychology - Applied Psychology
Tulsa Community College