Tiffany McKay
Decatur,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Owner/Operator
MCKAY 3 SONS LLC
02.2013 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Store Manager
Foot Locker, Nike
08.2010 - 01.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Manage 20 employees
Assistant Store Manager
Foot Locker, Nike
10.2008 - 08.2010
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Managed scheduling for store shifts to accomplish proper staffing.
Sales Associate Team Leader
Foot Locker, Nike
06.2003 - 08.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Assisted customers with locating and choosing merchandise in store departments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Associate of Science -
Atlanta Metropolitan State College
Atlanta, GA06.2007
High School Diploma -
Mcnair High School
Atlanta, GA05.2003
Skills
- Vehicle Checklists
- Trucking Dispatching
- Vehicle Inspection
- DOT Requirements
- Physical Maps
- Loading and Unloading Coordination
- DOT Compliance
- Accident Prevention
- Safety Compliance
- GPS and Route Planning
- A positive attitude, along with ambition, organization and service spirit
- Upselling and cross-selling additional products and service
- Excellent customer service
Timeline
Owner/Operator
MCKAY 3 SONS LLC
02.2013 - Current
Store Manager
Foot Locker, Nike
08.2010 - 01.2013
Assistant Store Manager
Foot Locker, Nike
10.2008 - 08.2010
Sales Associate Team Leader
Foot Locker, Nike
06.2003 - 08.2008
Associate of Science -
Atlanta Metropolitan State College
High School Diploma -
Mcnair High School
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