KENNETH LEWIS
Cameron,NC
Summary
Results-driven IT Systems Administrator with over 15 years of progressive experience in enterprise IT support, systems administration, and Microsoft 365 cloud technologies within complex Department of Defense environments. Proven expertise in Microsoft 365 administration—including Exchange Online, Microsoft Teams, Intune, SCCM (MECM), and Azure AD (Entra ID)—to optimize performance, ensure compliance, and secure hybrid infrastructures. Known for exceptional troubleshooting, technical documentation, and collaboration across multidisciplinary teams to deliver secure, efficient, and scalable solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Specialist (Customer Support / Systems Admin)
Directorate of Public Works
10.2023 - Current
- Oversee Microsoft 365 system administration for more than 350 end users, including Exchange Online mail flow, Teams collaboration, and Azure AD user provisioning. Manage Windows 11 migrations, Intune endpoint configurations, and Microsoft Endpoint Configuration Manager (MECM) patch deployments to ensure consistent compliance across the Directorate of Public Works (DPW) enterprise. Maintain mail retention policies, multi-factor authentication, and conditional access rules within Entra ID. Collaborate with Fort Bragg Network Enterprise Center (NEC) to align security posture with DoD cybersecurity standards and Army data protection policies.
- Key Achievements:
- Successfully migrated the entire DPW environment to Windows 11 (24H2) and integrated Intune endpoint security baselines.
- Streamlined Teams adoption, improving collaboration efficiency across six divisions and reducing email dependency by 25%.
- Managed system performance monitoring to ensure optimal operation of IT infrastructure.
- Streamlined processes through automation of routine tasks using scripting languages like Python and Perl.
IT Specialist (System Administrator)
U.S. Army Master Resilience School
04.2022 - 10.2023
- Administered Microsoft 365 tenant services supporting 2,500 students and 200 staff. Managed user accounts, licenses, and security groups within Azure AD and Entra ID. Deployed and managed Intune policies for endpoint compliance, while monitoring device health and configuration baselines. Utilized System Center Configuration Manager (SCCM) for patch scheduling and deployment. Configured Exchange Online retention policies, ensuring data governance alignment with DoD requirements. Provided Teams administration support and developed training materials to improve end-user collaboration and technical proficiency.
- Key Achievements:
- Reduced recurring connectivity and sync issues by 30% through proactive Intune configuration remediation.
- Led modernization efforts for classroom systems, improving uptime and collaboration readiness for 10 training environments.
IT Specialist (Customer Support)
U.S. Army Human Resources Command
02.2020 - 04.2022
- Managed Microsoft 365 user access, Teams collaboration sites, and Exchange Online accounts for more than 5,000 users. Used System Center Configuration Manager (SCCM) for centralized patching and compliance reporting. Created automation scripts using Python to enhance account management and ticket resolution efficiency. Delivered high-quality support for Active Directory, Office 365, and Outlook issues through Remedy ticketing systems. Assisted in establishing IT baselines and compliance standards for large-scale cloud and hybrid systems.
- Key Achievements:
- Reduced service ticket response times by 40% via automation of recurring O365 tasks and SCCM patch deployment schedules.
- Recognized for outstanding troubleshooting and documentation that supported the Army Service Center’s operational readiness.
- Automated report generation using Python scripting, increasing productivity by reducing manual efforts significantly.
Information Management Officer (Contractor)
U.S. Army Human Resources Command
06.2018 - 02.2020
- Managed IT asset lifecycle for $650K in systems supporting 500+ personnel. Oversaw Active Directory administration, account provisioning, and system security compliance. Implemented Microsoft security baselines and monitored patch status using System Center Configuration Manager (SCCM). Served as Risk Management Framework (RMF) system owner ensuring adherence to Army cybersecurity controls and data protection standards.
- Key Achievements:
- Streamlined data collection processes, improving accuracy and reducing processing time by leveraging advanced information systems.
Signal Support Systems Specialist (E-5)
U.S. Army Headquarters
06.2010 - 05.2018
- Installed, configured, and maintained LAN/WAN systems and tactical communication networks. Supported server administration, radio, and data distribution systems while enforcing COMSEC procedures. Trained and supervised soldiers on IT equipment use, network troubleshooting, and security compliance.
- Operated and maintained advanced signal support systems to ensure uninterrupted communication capabilities.
- Developed and implemented training programs for personnel on signal operations and equipment handling.
- Key Achievements:
- Led initiatives to enhance signal security protocols, safeguarding sensitive information during operations.
Education
Bachelor of Science - Information Systems Management
Southwestern College
KS01.2020
Skills
- Microsoft 365 / Exchange Online Administration
- Microsoft Teams Collaboration Management
- Azure AD / Entra ID Role & Access Administration
- Microsoft Intune / SCCM Device Management & Patching
- Windows 10/11 System Configuration & Lifecycle Management
- Security & Compliance (DoD, DISA, NIST)
- Troubleshooting, Root Cause Analysis & Documentation
- Technical Support & End-User Training
- Software implementation
- System upgrades
- Application support
- Network administration
- Scripting languages
Certification
- CompTIA Security+ ce (2018) – DoD 8570 IAT Level II Compliant
- Microsoft Azure Administrator (2021)
- Cisco Certified Network Administrator (2023)
Timeline
IT Specialist (Customer Support / Systems Admin)
Directorate of Public Works
10.2023 - Current
IT Specialist (System Administrator)
U.S. Army Master Resilience School
04.2022 - 10.2023
IT Specialist (Customer Support)
U.S. Army Human Resources Command
02.2020 - 04.2022
Information Management Officer (Contractor)
U.S. Army Human Resources Command
06.2018 - 02.2020
Signal Support Systems Specialist (E-5)
U.S. Army Headquarters
06.2010 - 05.2018
Bachelor of Science - Information Systems Management
Southwestern College