Kenneth B. Ansley

Scheduled all service calls for 5 technicians

Entered all service calls and closed out when completed.

Ordered all parts for service related calls.

Worked with customers to troubleshoot problems over the phone when needed.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

• Responsible for overseeing the daily battery and charger shop jobs as well as keeping a clean and safe working environment
• Maintaining an adequate parts inventory
• Train and mentor new technicians
• Communicate with customers on disposition of product
• Prepare and coordinate shipments of scrap product
• Perform service calls and assist with planned maintenance services when needed

• Completed routine preventative maintenance of batteries and chargers
• Testing and repairing of customer equipment. On-site or in-shop
• Repairing of battery change out equipment
• Delivery and installation of equipment

• Various jobs in Motive Power manufacturing plant
• Quality control auditor in both Industrial and Automotive plants
• Technician in the uninterruptible power supply batteries consisting of testing, inventory control and shipping 
• Customer service and sales of all battery and charger parts