Susan Urban
Customer Service
Dover,New Jersey
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office assistant position. Ready to help team achieve company goals. Experienced with coordinating field services, ensuring timely and effective service delivery. Utilizes strong organizational skills and attention to detail to manage schedules and client communications. Knowledge of team leadership and logistical planning to drive operational success.
Overview
26
26
years of professional experience
Work History
Field Service Coordinator
Longo Electrical
07.1998 - 03.2024
- Led team of up to 10 service technicians in field activities.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Reduced time to complete service calls and expertly retained key customers.
- Facilitated communication between office personnel, subcontractors, and customers.
- Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Collaborated with internal departments to streamline communication processes for faster issue resolution.
- Order entry, quoting, costing and billing.
Education
Business
Harrison High School
Harrison, NJ06.1976
Skills
- Health and safety compliance
- Field Operations
- Logistics Planning
- Scheduling Coordination
- Telephone communication
- Service monitoring and evaluation
- Accurate Recordkeeping
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Dependable and Consistent
- Organizational Skills
Work Preference
Work Type
Part TimeImportant To Me
Flexible work hoursWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Timeline
Field Service Coordinator
Longo Electrical
07.1998 - 03.2024
Business
Harrison High School
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