Kenneth C. Dickson
Aurora,IL
Summary
Customer focused professional with decades of experience in multiple fields. Adept at resolving customer issues while protecting the name and value of the company
Overview
18
18
years of professional experience
Work History
Department Manager; Customer Service Manager
Hobby Lobby
Aurora, Illinois
01.2021 - Current
- Guided customers in selecting optimal products for project completion, improving satisfaction and purchase confidence.
- Managed customer movement at checkout registers to maintain order.
- Assisted cashiers with purchases, price adjustments, and returns to enhance checkout efficiency.
- Helped customers locate products throughout store.
- Welcomed customers as they entered the store.
- Ordered and restocked department products to ensure availability for customers.
- Updated product displays according to company guidelines.
- Helped unload weekly corporate product deliveries.
Front Office Manager
The St. Clair Hotel
Chicago, Illinois
01.2019 - 01.2020
- Selected and trained front desk associates to enhance service quality
- Ensured front desk staff provided professional and friendly service for all guests
- Addressed escalated customer issues with effective solutions
- Coached team members and conducted performance reviews to support staff development
- Scheduled front desk staff to maintain optimal coverage and support hotel operations
- Worked in tandem with housekeeping and maintenance to coordinate cleaning, repairs, and general upkeep of the facility
- Verified that all corporate accounts were billed correctly, and made adjustments as necessary
- Ensured all house banks were maintained and balanced properly
GSR / Night Auditor
Red Roof Inn
Naperville, Illinois
01.2013 - 01.2019
- Ran nightly audit reports, resolving account discrepancies to maintain accurate records
- Assisted customers with reservations and stay, ensuring a seamless experience
- Provided customers with details on hotel amenities and local events to enhance their stay
Customer Service Associate
Hallmark Services
Naperville, Illinois
01.2009 - 01.2011
- Explained features and benefits of available health insurance plans, helping customers make informed decisions
- Answered customer questions about health insurance plans and benefits, ensuring clarity and understanding
- Informed customers and their medical providers about covered services under current health plans, facilitating access to necessary care
- Updated customers' plans to reflect changes in coverage.
Education
B.S - Business Administration
Judson College
Elgin, IllinoisSkills
- Customer service
- POS systems
- Cash handling
- Inventory management
- Inventory control
- Visual merchandising
- Staff scheduling
Timeline
Department Manager; Customer Service Manager
Hobby Lobby
01.2021 - Current
Front Office Manager
The St. Clair Hotel
01.2019 - 01.2020
GSR / Night Auditor
Red Roof Inn
01.2013 - 01.2019
Customer Service Associate
Hallmark Services
01.2009 - 01.2011
B.S - Business Administration
Judson College