Hi, I’m
Kenneth I. Washington
East Stroudsburg,PA
Summary
Professional hospitality specialist prepared for this role. Proven ability to provide exceptional guest services and ensure customer satisfaction through effective communication and attention to detail. Strong focus on teamwork and flexibility to adapt to changing needs, delivering consistent and reliable performance. Skilled in luggage handling, guest assistance, and maintaining welcoming environment.
Overview
25
years of professional experience
Work History
The Swiftwater
Lead Bellman
07.2024 - Current
Job overview
- Responsible for scheduling work shifts.
- Welcome guests upon arrival with a smile as well as gather check-in information.
- Escort guests to reception while waiting to escort them to their assigned room.
- Valet guest cars.
Loews Regency Hotel
Bellmen
09.2022 - 05.2024
Job overview
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Hilton Times Square Hotel
Bellman
05.2000 - 11.2022
Job overview
- Greet and welcomed guests to the hotel with a smile
- Gathered information from guests while escorting them to our reception desk
- Look to anticipate the needs of the guests, in order to create a wow moment
- Assist guest with luggage while escorting them to their room
Loews Regency New York
Overnight Linen Housemen
09.2016 - 09.2022
Job overview
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked the linen closets for the next day operations.
- Replenished 49 Room Attendant linen carts with supplies and linen.
- Took inventory of linen for a 379 room property.
Millennium Broadway/Premier Hotel
Doorman/Bellman/Restaurant Host
01.2008 - 12.2008
Job overview
- Welcomed guests, provided taxi & luggage service, opened doors
- Assist guests with their luggage while escorting them to their room
- Greeted guests, took reservations, provided menu's while escorting guests to their table
- Changed table settings for breakfast, lunch and dinner
- Answered phone
Harvard Club
Doorman
01.2002 - 12.2005
Job overview
- Greeted members, guests and informed them of the day's events
- Assisted high profile guests/members with their particular needs
- Enforce rules and regulations of the Club
- Arrange transportation for members and guests
Education
Bronx Community CollegeThe Bronx, NY
Associate of Arts from Behavioral Psychology
06-1994
Skills
- Collaborative Mindset
- Dependable Work Ethic
- Inventory Management
- Geographic Orientation
Timeline
Lead Bellman
The Swiftwater
07.2024 - Current
Bellmen
Loews Regency Hotel
09.2022 - 05.2024
Overnight Linen Housemen
Loews Regency New York
09.2016 - 09.2022
Doorman/Bellman/Restaurant Host
Millennium Broadway/Premier Hotel
01.2008 - 12.2008
Doorman
Harvard Club
01.2002 - 12.2005
Bellman
Hilton Times Square Hotel
05.2000 - 11.2022
Bronx Community College
Associate of Arts from Behavioral Psychology
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