Kennethia Henderson
Birmingham
Summary
Customer-focused professional with 6+ years of experience in customer service, cash handling, payment processing, account support, and problem resolution. Experienced working in fast-paced environments requiring accuracy, attention to detail, confidentiality, and strong communication skills. Skilled at managing transactions, supporting clients, and maintaining positive customer relationships.
Overview
2027
2027
years of professional experience
Work History
Bartender/Owner
Top Shelf Mobile Bar
Montgomery, Alabama
2021 - Current
- Crafted customized cocktails based on client preferences and event themes.
- Provided exceptional customer service in fast-paced mobile bar settings.
- Maintained cleanliness and organization of bar area during events.
- Assisted with inventory management and supply restocking before events.
- Trained new staff on cocktail recipes and customer interaction techniques.
- Collaborated with event coordinators to ensure seamless beverage service.
Sales Associate
Macys Department Store
Hoover, AL
2020 - 2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Processed transactions efficiently using POS systems, ensuring accurate sales reporting.
- Collaborated with team members to restock merchandise and organize displays effectively.
- Handled customer inquiries and resolved issues promptly to promote satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
Belk
Hoover, AL
2017 - 2020
- Trained new staff on operational procedures and customer service best practices.
- Monitored inventory levels, contributing to effective stock management strategies.
- Implemented visual merchandising standards, improving store aesthetics and product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Center Point High School
Center Point Skills
- Customer Account Support
- Cash Handling & Reconciliation
- Payment Processing
- Client Relations
- Problem Resolution
- Data Entry Accuracy
- Communication Skills
- Time Management
- Team Collaboration
- Microsoft Office
- Multitasking
- Transaction Processing
Timeline
Bartender/Owner
Top Shelf Mobile Bar
2021 - Current
Sales Associate
Macys Department Store
2020 - 2023
Sales Associate
Belk
2017 - 2020
High School Diploma -
Center Point High School