Teresa Bryant
Lithonia,GA
Summary
Customer Service Specialist | Customer Accounts | Administrative Support
Experienced customer service and administrative support professional adept at managing high volumes of customer interactions. Strong track record in addressing account concerns and maintaining detailed records with a focus on confidentiality. Competent in Microsoft Excel, Word, and CRM systems, ensuring efficient data management. Known for effective communication and the ability to meet diverse customer needs professionally.
Overview
1
1
Certification
21
21
years of professional experience
Work History
TEST SCORER ANALYST, FREELANCER
Data Recognition Corporation | Remote
Minneapolis, MN
02.2023 - Current
- Evaluated student assessments against established standards and guidelines.
- Performed quality-assurance reviews to ensure compliance and accuracy.
- Maintained organization of information with a focus on high accuracy.
- Analyzed data to identify opportunities for performance improvement and communicated insights effectively.
CUSTOMER EXPERIENCE COORDINATOR, FREELANCER
Pre-Logistics | Remote-As Needed
Atlanta, GA
11.2021 - Current
- Primary contact for addressing customer inquiries and complaints established.
- Timely resolution of billing inquiries managed across customer accounts.
- Internal coordination improved service delivery based on customer needs.
- Team members trained in best practices for enhanced service experience.
- Customer service data analyzed for identifying improvement areas.
- Accurate records of interactions and satisfaction metrics maintained diligently.
- Feedback monitored via surveys, calls, and emails for continuous improvement.
- Frontline support provided by managing 80 to 120 daily communications.
Case Manager Analyst / Email Response Management
New American Pathways
Atlanta, GA
08.2019 - 09.2021
- Addressed customer concerns by providing direct support for service-related inquiries.
- Managed client information within CRM databases to ensure accuracy and organization.
- Supported individuals with housing assistance and job placement services while navigating resources.
- Responded to emails, promoting timely communication with clients and program participants.
- Conducted training on tenant rights under fair housing laws to enhance awareness.
- Employed Salesforce CRM for effective documentation and administrative duties.
- Maintained detailed case records while preparing reports for supervisory review.
- Researched housing market trends to aid in strategic program development.
SUMMER SCHOOL TEACHER INTERN
Teach For America
Atlanta, GA
04.2019 - 07.2019
- Utilized evidence-based methods to teach sixth-grade students, increasing engagement levels.
- Delivered personalized support, contributing to a 20% hike in grades.
- Encouraged teamwork within positive learning environments, enriching student experience.
- Teamed up with experts to align training tools with curriculum goals.
- Joined team meetings for strategic planning and creative sessions.
OFFICE COORDINATOR
Towers Management Group
The Bronx, NY
04.2016 - 03.2019
- Generated reports by compiling data and tracking changes through Microsoft Excel.
- Organized filing systems, ensuring accuracy of both paper and electronic records.
- Drafted presentations, reports, and administrative documents efficiently.
- Facilitated housing voucher programs and special projects targeting vulnerable populations.
- Inspected properties to confirm compliance with established safety regulations.
- Delivered administrative support while juggling competing priorities and project deadlines.
Senior Customer Service Representative Lead
Comcast
Lithonia, GA
08.2005 - 03.2016
- Managed a high volume of 80–150 calls and emails each day, resolving escalated issues promptly.
- Responded efficiently to product and service inquiries from customers.
- Delivered targeted solutions and recommendations based on identified customer needs.
- Assisted customers professionally during complex interactions.
- Expanded understanding of offerings to provide precise customer support.
- Thrived in a fast-paced setting while upholding service standards.
Education
Master of Arts - Teaching And Learning Technology
Ashford University
San Diego, CAMaster of Arts - Healthcare Administration
Ashford University
San Diego, CABachelor of Arts - Health And Human Services
Ashford University
San Diego, CASkills
- Empathetic service approach
- Ethical practice standards
- Active client listening
- Customer account support
- Inquiry and complaint resolution
- Customer service and support
- Billing and account inquiries
- Customer account management
- Payment assistance
- High-volume support
- Problem-solving and conflict resolution
- Microsoft Excel and Word
- Salesforce CRM management
- Data entry and recordkeeping
- Documentation and reporting
- Professional communication skills
- Customer education and assistance
- Time management strategies
- Team collaboration and independent work
- Process improvement initiatives
TECHNICAL SKILLS
- Microsoft Excel | Microsoft Word | Microsoft PowerPoint | Salesforce CRM | Customer Relationship Management | Data Entry | Data Analysis | Electronic Documentation | Reporting | Online Learning Technology
Certification
- Certified Notary
Timeline
TEST SCORER ANALYST, FREELANCER
Data Recognition Corporation | Remote
02.2023 - Current
CUSTOMER EXPERIENCE COORDINATOR, FREELANCER
Pre-Logistics | Remote-As Needed
11.2021 - Current
Case Manager Analyst / Email Response Management
New American Pathways
08.2019 - 09.2021
SUMMER SCHOOL TEACHER INTERN
Teach For America
04.2019 - 07.2019
OFFICE COORDINATOR
Towers Management Group
04.2016 - 03.2019
Senior Customer Service Representative Lead
Comcast
08.2005 - 03.2016
Master of Arts - Teaching And Learning Technology
Ashford University
Master of Arts - Healthcare Administration
Ashford University
Bachelor of Arts - Health And Human Services
Ashford University