Kenneth Ray Snyder
Ooltewah,TN
Summary
Excellent troubleshooting and technical support abilities Experienced Workstation and Server development and support Attention to detail Excellent communication skills Management experience Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
47
47
years of professional experience
Work History
IT Desktop Computer Technician
CSI/Anthelio/ATOS/Erlanger Health System
06.2016 - 11.2022
- Desktop support of all computer equipment and peripherals utilized by Erlanger Health System
- Troubleshooting Hardware and Software issues reported by end-users which often required quick, accurate diagnosis and recovery in healthcare environment
IT Shop Floor Specialist Team Leader
Volkswagen Group of America
06.2012 - 06.2016
- Monitored Production devices using CA Spectrum
- Maintained current backups of all critical devices
- Repaired and corrected issues with IT hardware and software
- Prioritized, validated and followed up on assigned tasks
Windows Systems Administrator
BlueCross BlueShield of Tennessee
09.2006 - 12.2011
- Racked, cabled, configured & maintained Windows Servers on BCBST and RGBA domains
- Provided technical support for telecommuters
- Configure, troubleshot & managed network printers
- Maintained IP database; Created IP reservations, created DNS names and aliases
- Maintained backups of all servers on BCBST and RGBA domains
Senior Computer Technician/IT Project Coordinator
Erlanger Health System
08.1998 - 06.2006
- Desktop support of all computer equipment and peripherals utilized by Erlanger Health System
- Troubleshooting Hardware and Software issues reported by end-users
- Coordinated relocations involving computer and telecommunications equipment
- Coordinated Wiring Contractors; verified that wiring was done to EHS specifications
- Ensured that IT Department was included in facilities planning/ changes
- Provided project estimates for relocation and construction/facilities projects needing IT involvement
Supervisor of Technical Repair Center/Technical Support Help Desk
Olan Mills Inc
08.1989 - 08.1998
- Supervised staff of Computer/Electronics Technicians
- Maintained all Computer and Photographic Equipment utilized by Studios & Mobile Photographers
- Worked closely with Software Engineers to analyze new software
- Maintained virus definition files and provided updates to all company PC’s
- Performed “site visits” to identify equipment or safety issues
United States Army, Honorable Discharge
04.1976 - 12.1978
Education
CompTia A+ Certificate -
AS Degree - Computer Electronics
Chattanooga State Technical Community College
1989
Skills
- Hardware Replacement
- Computer Configurations
- Hardware and Software Installation
- Hardware Installation
- Computer Hardware Knowledge
- Component Replacements
- Network Security Measures
- Printers and Peripherals
- Security Best Practices
- Computer Networking
- Microsoft Office
- Computer Imaging
- Network Administration
- Technical Analysis
- Verbal and Written Communication
Timeline
IT Desktop Computer Technician
CSI/Anthelio/ATOS/Erlanger Health System
06.2016 - 11.2022
IT Shop Floor Specialist Team Leader
Volkswagen Group of America
06.2012 - 06.2016
Windows Systems Administrator
BlueCross BlueShield of Tennessee
09.2006 - 12.2011
Senior Computer Technician/IT Project Coordinator
Erlanger Health System
08.1998 - 06.2006
Supervisor of Technical Repair Center/Technical Support Help Desk
Olan Mills Inc
08.1989 - 08.1998
United States Army, Honorable Discharge
04.1976 - 12.1978
CompTia A+ Certificate -
AS Degree - Computer Electronics
Chattanooga State Technical Community College
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