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Edward DiLollo
Computer Hardware/Desktop Techician
Brooklyn,NY
Summary
Lead Senor Hardware/Desktop Technician with over 25 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Level III hardware position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
28
28
years of professional experience
1
1
A+ Certification
Work History
Senor Lead Hardware/Desktop Technician
Dyopath
Staten Island, NY
01.1995 - Current
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Worked with various systems, software and peripherals and various types of games.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Purchased, setup and installed new computers.
- Learned and implemented new software testing procedures.
- Deployed [Type] devices across multiple facilities, connecting hardware to central [Type] network hubs for multi-site interconnectivity.
- Enhanced helpdesk ticketing system, resulting in [Number]% reduction in support call turnaround time.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
FDR
Brooklyn, NY06.1985
Skills
- Microsoft Active Directory
- New System Deployment
- Collaborative Team Player
- Leading Software Development Teams
- Network Hardware and Software Maintenance
- New Installations
- Computer Hardware Knowledge
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Diagnostic Tools
- User Experience
- Help Desk Support
- Troubleshooting Network Issues
- Defect Analysis and Resolution
- Tracking and Documentation
- Data Transfer Best Practices
- Customer Satisfaction
- Hardware and Software Repair
- Hardware Replacement
- VPN Configurations
- Software Applications
- Warranty Requirements
- Problem Resolution
- Computer System Diagnostics Software
- Inventory Procedure Documentation
- Friendly and Patient
- Process Refinement
- Mentorship and Training
- Customer Communication and Empathy
- Client Meetings
- Employee Computer Support
- Remote Technical Support
- User Account Creation
- Hardware Evaluation
- Network Printers
- Assisting with Networks
- Equipment Maintenance
- Antivirus Software
- Device Installation
- Responding to Technical Questions
- Customer Inquiries
Certification
- Certified Hardware/Desktop support Technician, [ITS, Dyopath] - [20 Years]
- A+ Certification
- HP Certification (Printers/PCs/Laptop Hardware)
- Lenovo Hardware Certification (laptops, Desktops, Servers)
- Jaco Medical Cart Certification/Training
- Enovate Medical Cart Certification/ Training
- Caspa Medical Cart Certification / Training
- Audio/Video Medical Cart Training
- Panasonic Toughbook Training
- Dell hardware training
- Mac hardware Training
Timeline
Senor Lead Hardware/Desktop Technician
Dyopath
01.1995 - Current
High School Diploma -
FDR