Overview
Work History
Education
Skills
Timeline
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Matthew Mauk

Phoenix,Arizona

Overview

3
3
years of professional experience

Work History

Lead Desktop Support Technician

IFixITusa
Phoenix, Arizona
01.2021 - Current
  • Perform hands on fixes at desktop level including installing and upgrading software/hardware alongside being potential resource for training, questions, and potentially assistance in execution.
  • Installs, configures, maintains, and troubleshoots Windows based computers and various peripheral devices effectively.
  • Retained existing clients and developed 2,500 new accounts by extending high quality and efficient support service.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.

Desktop Support Technician

IFixITusa
Phoenix, Arizona
04.2019 - 01.2021
  • Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Tested components and systems to evaluate performance and identify concerns.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Education

Associate of Science - Engineering Technology

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Skills

  • Collaborative Team Player
  • Network Hardware and Software Maintenance
  • Hardware and Software Repair
  • Remote & End User Technical Support
  • Help Desk Administration
  • Microsoft Active Directory
  • Microsoft Windows and Office, Mac OS, and Linux Systems Administration
  • Virtual and Cloud Technologies
  • Detailed Issue Tracking and Documentation

Timeline

Lead Desktop Support Technician

IFixITusa
01.2021 - Current

Desktop Support Technician

IFixITusa
04.2019 - 01.2021

Associate of Science - Engineering Technology

Maricopa Community Colleges - Paradise Valley Community College

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Matthew Mauk