Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hector Tapia

Gurnee,IL

Summary

Hello, my name is Hector and I'm eager to grow within IT and the world of technology in general, I'm experienced in troubleshooting and deploying computer hardware and software, I am a tech Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures, I understand each company is different and am patient and willing/eager to learn more!

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support Technician Intern

Northwestern Medicine
05.2022 - Current
  • Installed, configured and maintained computer systems and network connections.
  • Offered assistance in implementing projects, deployments of computers,making floorplans, making documentation in excel
  • Learned and implemented new software/hardware in a growing healthcare space.
  • Responded to customer inquiries and provided technical assistance over phone,remote control, or in-person using ticket system ServiceNow
  • Imaging Computers & Laptops
  • Worked in a team of 6 and would work with team to delegate task as need be.
  • Created user accounts and assigned permissions.
  • Configuring network printers and providing proper documentation
  • Basic networking skills(server patch to patch panel) to connect new devices onto network
  • Experience with UnifiedFX Cisco phone software

Production Technician

Abbott
08.2021 - 05.2022
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
  • Collected and reviewed engineering data to assess needs and recommend solutions.
  • Collaborated with engineering and other departments to meet production goals and promote teamwork.
  • Lubricated and cleaned parts to perform routine maintenance on production equipment.

Education

Associate of Science - Computer Science

College of Lake County
Grayslake, IL
05.2024

High School Diploma -

Waukegan High School
Waukegan, IL
05.2021

Skills

  • Cable management, constant deployment of new workstations with emphasis to make them look as professional as possible
  • Electronics Repairs, fixed medical carts, and swapped laptop components
  • Worked with diverse sets of hardware, knowledge of phones, printers, PCs, laptops, IOS, and macOS devices
  • Infrastructure Planning, often provided floor plans for the team lead to incorporate new deployments
  • Working inside ServiceNow to connect devices to network, or for network troubleshooting
  • Documentation of Hardware,created sheets of device names, serial#'s, and mac addresses, for inventory purposes or general purposes

Certification

Google IT Support Professional Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Desktop Support Technician Intern

Northwestern Medicine
05.2022 - Current

Production Technician

Abbott
08.2021 - 05.2022

Associate of Science - Computer Science

College of Lake County

High School Diploma -

Waukegan High School

Similar Profiles

CREATE PROFILE
Hector Tapia