Kenneth Rey Miller
Milwaukee,WI
Summary
Proven achiever with extensive experience at Wingstop, where I excelled in food preparation and customer service, enhancing customer satisfaction and repeat business. Skilled in taking orders, making orders, and quality & accuracy checking orders when needed providing effective multitasking, I worked with my co-workers giving and taking advice to improve productivity by streamlining kitchen operations meeting quality, accuracy, and time restraints. Demonstrated expertise in food safety and conflict resolution, contributing to a consistent customer satisfaction rating.
Overview
1
1
year of professional experience
Work History
Cook & Cashier
Wingstop
2086 Miller Park Way, West Milwaukee, WI 53219
07.2023 - Current
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash and card transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to increase revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Prepared and served various food items in fast-paced environment.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Identified inefficiencies leading to improved productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
- Adjusted recipes based on ingredient availability or customer request.
- Pierced food with cooking tools to verify sufficient cooking.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared ingredients for menu items.
- Practiced proper safety and sanitation standards.
- Cooked menu items according to specified instructions requested by customer.
- Prepared food items according to recipe to drive quality and consistency.
Education
Business & Management
Tenor High School
Milwaukee, WISkills
- Surface cleaning
- Ingredients measuring
- Customer Service
- Food handling
- Cooking
- Supply Restocking
- Frying
- Contamination prevention
- Sanitation
- Order Verification
- Hospitality service expertise
- Effective planner
- Ingredient inspection
- New Hire Training
- Performance Improvement
- Portion Control
- Cleaning and organization
- Food Preparation
- Returns processing
- Cash Handling
- Product Recommendations
- Product restocking
- Customer Assistance
- Conflict Resolution
- Loss Prevention
- Time management skills
- Order Taking
- Issue Resolution
- Product Knowledge
- Efficient multitasking
- Food inspection
- Order Processing
- Quick-learning
- Order Accuracy
- Food safety knowledge
- Dependable and reliable
- Temperature Monitoring
Timeline
Cook & Cashier
Wingstop
07.2023 - Current
Business & Management
Tenor High School