Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Rey Miller

Kenneth Rey Miller

Milwaukee,WI

Summary

Proven achiever with extensive experience at Wingstop, where I excelled in food preparation and customer service, enhancing customer satisfaction and repeat business. Skilled in taking orders, making orders, and quality & accuracy checking orders when needed providing effective multitasking, I worked with my co-workers giving and taking advice to improve productivity by streamlining kitchen operations meeting quality, accuracy, and time restraints. Demonstrated expertise in food safety and conflict resolution, contributing to a consistent customer satisfaction rating.

Overview

1
1
year of professional experience

Work History

Cook & Cashier

Wingstop
07.2023 - Current
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash and card transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional products and services to increase revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Prepared and served various food items in fast-paced environment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Identified inefficiencies leading to improved productivity.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained food safety and sanitation standards.
  • Adjusted recipes based on ingredient availability or customer request.
  • Pierced food with cooking tools to verify sufficient cooking.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared ingredients for menu items.
  • Practiced proper safety and sanitation standards.
  • Cooked menu items according to specified instructions requested by customer.
  • Prepared food items according to recipe to drive quality and consistency.

Education

Business & Management

Tenor High School
Milwaukee, WI

Skills

  • Surface cleaning
  • Ingredients measuring
  • Customer Service
  • Food handling
  • Cooking
  • Supply Restocking
  • Frying
  • Contamination prevention
  • Sanitation
  • Order Verification
  • Hospitality service expertise
  • Effective planner
  • Ingredient inspection
  • New Hire Training
  • Performance Improvement
  • Portion Control
  • Cleaning and organization
  • Food Preparation
  • Returns processing
  • Cash Handling
  • Product Recommendations
  • Product restocking
  • Customer Assistance
  • Conflict Resolution
  • Loss Prevention
  • Time management skills
  • Order Taking
  • Issue Resolution
  • Product Knowledge
  • Efficient multitasking
  • Food inspection
  • Order Processing
  • Quick-learning
  • Order Accuracy
  • Food safety knowledge
  • Dependable and reliable
  • Temperature Monitoring

Timeline

Cook & Cashier

Wingstop
07.2023 - Current

Business & Management

Tenor High School

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Kenneth Rey Miller