Kenneth Varkalfa kanneh
Upper Darby,PA
Overview
36
36
years of professional experience
Work History
Medical Interpreter
Global Arena Interpretation Center
01.2015 - 01.2023
- Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.
- Enabled effective communication at community events by providing on-site interpretation services for speakers and attendees.
Interpreter
Nationalities Service Center
03.2016 - 01.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Human Services Worker
Penn Staffing Services
02.2016 - 07.2019
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Internship IT Student
District 199c
04.2013 - 01.2014
- Enhanced software performance by identifying and resolving system bottlenecks.
- Conducted thorough testing procedures to identify and rectify application bugs before deployment.
- Documented project progress meticulously, facilitating clear communication among team members and stakeholders.
- Contributed innovative ideas during brainstorming sessions for new product features or enhancements to existing systems.
- Managed server configurations to maintain optimal performance levels under varying workloads.
Customer Service Representative
Gmax Marketing
01.2011 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Student Placement Coordinator
Department Of Scholarship at the Ministry of Education
03.1996 - 05.1996
- Enhanced student placement rates by developing and implementing effective placement strategies.
- Maintained detailed records of student placements over time, allowing for easy tracking of trends and patterns in outcomes.
- Developed comprehensive reports on student placements, enabling informed decision-making by administrators.
- Increased awareness of available internships among students through regular updates via email newsletters and social media platforms.
- Facilitated communication between students and employers during the interview process, resulting in efficient scheduling and improved satisfaction from both parties.
Teacher's Assistant
Salafiya English and Arabic School
01.1987 - 10.1990
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
Education
No Degree - Doctor of Education / Leadership EdD
University of Phoenix
Phoenix, AZ01-2022
Master of Arts - Adult Education
University of Phoenix
Arizona City, AZ02-2021
Bachelor of Science - Criminal Justice Administration /human Services
University of Phoenix
Phoenix, AZ10-2017
Associate of Applied Science - Computer Science
Metropolitan Career Center
Philadelphia, PA01-2014
Skills
- Strong memory retention
- Medical terminology
- Sight translation
- Fluent in multiple languages
- Patient escort
- Patient assessment
- Cultural insight
- Physician communication
- Continuing education
- Effective Note-taking
- Language fluency
- Concept interpretation
- Procedural information translation
Timeline
Interpreter
Nationalities Service Center
03.2016 - 01.2021
Human Services Worker
Penn Staffing Services
02.2016 - 07.2019
Medical Interpreter
Global Arena Interpretation Center
01.2015 - 01.2023
Internship IT Student
District 199c
04.2013 - 01.2014
Customer Service Representative
Gmax Marketing
01.2011 - 03.2012
Student Placement Coordinator
Department Of Scholarship at the Ministry of Education
03.1996 - 05.1996
Teacher's Assistant
Salafiya English and Arabic School
01.1987 - 10.1990
No Degree - Doctor of Education / Leadership EdD
University of Phoenix
Master of Arts - Adult Education
University of Phoenix
Bachelor of Science - Criminal Justice Administration /human Services
University of Phoenix
Associate of Applied Science - Computer Science
Metropolitan Career Center
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