William Douangdara
Upper Darby,Pa
Summary
Self-starting Individual offering high level experience with overseeing complex operational functions, excelling in team leadership working well with others and customer service maintaining strong client relationships. Expert in problem-solving and cash counting accuracy. Committed to maintaining high standards in fast-paced environments. Adapting quickly, multitasking, and the ability to perform well under pressure.
Overview
23
23
years of professional experience
Work History
Nail Salon Operations Manager
Luxury Nail & Spa Salon
Philadelphia, PA
11.2024 - Current
- Overseeing daily operations, opening and closing ensuring adherence to quality.
- Trained staff on best practices with salon procedures, sharing valuable insights and techniques for professional development.
- Providing quality customer service, addressing client concerns promptly and professionally to maintain strong relationships ensuring customer satisfaction.
- Maintaining cleanliness and organization analyzing expenses and cost with inventory of products and supplies, ensuring availability for uninterrupted services.
Smt Process Engineer
Electronic Intergrations
02.2022 - 11.2024
- Set up and optimize SMT production lines for high mix, high volume PCB assemblies.
- Calibrate stencil design and printing, pick and place programming, developed and fine-tune reflow soldering profile.
- Conduct root cause analysis for solder defects such as tombstoning, bridging, voids , and insufficient solder.
- supported maintenance, analytical and troubleshooting of SMT equipments.
- Created and updated process documentations, work instructions, and SOPs.
Route Sales Representative
Canteen Vending
12.2008 - 07.2022
- Managed route schedules to optimize delivery efficiency and minimize delays.
- Built strong customer relationships through effective communication and service excellence at all locations.
- Utilized handheld devices to track inventory levels and ensure accurate order fulfillment.
- Collected and recorded cash accurately.
Nail Salon Manager
Velvet Touch Nails
Royersford , PA
12.2002 - 12.2008
- Self-motivated, with a strong sense of personal responsibility working effectively in fast paced environments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly, independently and collaboratively in a team environment.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Education
Kims Nail Academy
Philadelphia, PA02-2001
No Degree - Nursing Education
Delaware County Community College
Media, PA01-2000
Skills
- Problem-solving
- Team leadership
- Sales and Operations management
- Cash counting accuracy
- Analytical thinking
- Active listening
- Customer service and relationship development
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Organization and time management
Timeline
Nail Salon Operations Manager
Luxury Nail & Spa Salon
11.2024 - Current
Smt Process Engineer
Electronic Intergrations
02.2022 - 11.2024
Route Sales Representative
Canteen Vending
12.2008 - 07.2022
Nail Salon Manager
Velvet Touch Nails
12.2002 - 12.2008
Kims Nail Academy
No Degree - Nursing Education
Delaware County Community College