I am seeking a work in a professional environment where I will continue to develop communication and clerical skills that apply to my education goal in the medical field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cna
Henderson Health & Rehabilitation Center
2023.06 - Current
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Representative Level 2
Molina Healthcare
2021.10 - 2023.05
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Processed customer service orders promptly to increase customer satisfaction.
Cross-trained and backed up other customer service managers.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Managed over 50 customer calls per day.
Customer Service Representative
Ingenious Health
2020.09 - 2021.09
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed timely and effective replacement of damaged or missing products.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded proactively and positively to rapid change.
Cna/medtech
Generations Healthcare
2015.03 - 2018.04
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Transported clients to and from medical appointments with safety and efficiency.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Assisted with daily living activities, running errands, and household chores.
Education
CNA Renewal Certificate - Nursing Assistance
Saint Therese Learning
Las Vegas, NV
02.2020
High School Diploma -
Natomas High School
Sacramento, CA
05.2014
Skills
Senior Leadership Support
Active Listening
Staff Training
Patient care
Team Work
Critical thinking
Problem Solving
Communication Skills
Certification
CPR certified
First aid
CNA
Timeline
Cna
Henderson Health & Rehabilitation Center
2023.06 - Current
Customer Service Representative Level 2
Molina Healthcare
2021.10 - 2023.05
Customer Service Representative
Ingenious Health
2020.09 - 2021.09
Cna/medtech
Generations Healthcare
2015.03 - 2018.04
CNA Renewal Certificate - Nursing Assistance
Saint Therese Learning
High School Diploma -
Natomas High School
CPR certified
First aid
CNA
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