Kennia Guyton
Summary
I am seeking a work in a professional environment where I will continue to develop communication and clerical skills that apply to my education goal in the medical field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cna
Henderson Health & Rehabilitation Center
06.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Representative Level 2
Molina Healthcare
10.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed over 50 customer calls per day.
Customer Service Representative
Ingenious Health
09.2020 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
Cna/medtech
Generations Healthcare
03.2015 - 04.2018
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Transported clients to and from medical appointments with safety and efficiency.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted with daily living activities, running errands, and household chores.
Education
CNA Renewal Certificate - Nursing Assistance
Saint Therese Learning
Las Vegas, NV02.2020
High School Diploma -
Natomas High School
Sacramento, CA05.2014
Skills
- Senior Leadership Support
- Active Listening
- Staff Training
- Patient care
- Team Work
- Critical thinking
- Problem Solving
- Communication Skills
Certification
- CPR certified
- First aid
- CNA
Timeline
Cna
Henderson Health & Rehabilitation Center
06.2023 - Current
Customer Service Representative Level 2
Molina Healthcare
10.2021 - 05.2023
Customer Service Representative
Ingenious Health
09.2020 - 09.2021
Cna/medtech
Generations Healthcare
03.2015 - 04.2018
CNA Renewal Certificate - Nursing Assistance
Saint Therese Learning
High School Diploma -
Natomas High School
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