Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennise Miller

Chicago,IL

Summary

Customer-focused professional combining a passionate commitment to delivering service excellence with proven expertise in developing meaningful, trusting client relationships.

Engage confidently and articulately with customers from diverse backgrounds. Understanding their needs and providing information and advice that exceeds expectations.

Overview

20
20
years of professional experience

Work History

Center Manager

European Wax Center
02.2024 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Managed work and performance of more than 13 employees.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Assisted in recruiting, hiring and training of team members.

Nail Technician

Color Me Nail Bar
05.2022 - 02.2024
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Nail Department Manager

Spa Space
04.2005 - 07.2020
  • Provided high-level treatment expertise and successfully managed a line of various treatments throughout the day, ensuring that every guest concern was effectively understood and resolved
  • Ordered stock and ensured products and items replenished in an organized and effective manner while remaining within monthly budget
  • Maintained knowledge of all policies, service procedures, and standards
  • Trained staff and ensured that standards are maintained at a superior level daily
  • Provided high quality nail, hand and foot care services to guests
  • Oversaw the day-to-day management of the team and performed monthly review and coaching of employee performance
  • Supervised and led the nail team, 11-15 technicians in the department.
  • Implemented new service procedures and selected the necessary products.

Education

High School Diploma -

Francis W. Parker
Chicago, IL
06.1992

Illinois Nail Technician License -

Pivot Point Academy
Chicago, IL
03.2005

Nail Technology License
Illinois
06.2005

Real Estate Leasing License -

RRES
Chicago, IL
01.2022

Skills

  • Client Services
  • Leadership
  • MS Programs
  • Adaptability
  • Team Collaboration
  • Multitasking
  • Written and Verbal Communications

Timeline

Center Manager

European Wax Center
02.2024 - Current

Nail Technician

Color Me Nail Bar
05.2022 - 02.2024

Nail Department Manager

Spa Space
04.2005 - 07.2020

High School Diploma -

Francis W. Parker

Illinois Nail Technician License -

Pivot Point Academy

Nail Technology License

Real Estate Leasing License -

RRES

Similar Profiles

CREATE PROFILE
Kennise Miller