Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNISHA BROWN

Jersey City,NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Client Specialist

Tory Burch
08.2020 - Current
  • Developed strong relationships with key clients, resulting in increased revenue and repeat business.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
  • Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Representative

Hello Fresh
10.2019 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

Internetwork Engineering -

PC AGE Career Institute
Jersey City, NJ
10.2023

Skills

  • Network Operating Systems - Windows 2019
  • Server Client Operating Systems -Windows 7/10, Linux, IOS
  • Network Protocols - TCP/IP
  • Network Services - Active Directory, DNS, DHCP
  • Client Software - Microsoft Office 365, Internet Explorer, Remedy
  • Hardware - IBM PC, Network Interface Cards, Hard Drive Technologies (SATA, SCSI), DAT Tape Drive, Multimedia Card Readers, Laser Printers, iPhones, Laptops and Laptop Connect Cards
  • Application Software - MS Word, MS Excel, MS PowerPoint, AS400, Java, and the Internet
  • Strong empathy
  • Exceptional communication

Timeline

Client Specialist

Tory Burch
08.2020 - Current

Customer Service Representative

Hello Fresh
10.2019 - 08.2020

Internetwork Engineering -

PC AGE Career Institute

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KENNISHA BROWN