KENNISSA CAMPBELL
Scotch Plains
Summary
Experienced medical office professional seeking to contribute to a dynamic and diverse healthcare organization. Brings strong organizational abilities, along with excellent interpersonal, communication, and leadership skills. Proven ability to collaborate effectively across all levels of an organization to support company growth and enhance the overall patient experience.
Overview
13
13
years of professional experience
Work History
Insurance & Financial Clearance Coordinator
Weill Cornell Imaging
01.2021 - Current
- Ensure accurate collection, verification, and documentation of patient demographic and insurance information, including eligibility and coverage details.
- Verify pre-certifications and obtain necessary upgrades; if pre-certification is not secured for next-day appointments, promptly notify the referring physician's office and contact the patient to offer rescheduling options.
- Secure financial clearance for services and reviews patient accounts to identify and address any outstanding balances.
- Obtain financial clearance and identifies prior patient balances to ensure smooth billing and service authorization.
- Communicate and collaborate with clinical staff, physicians, administrators, and patients to resolve insurance issues and discrepancies; contact patients to obtain updated insurance information or correct inaccurate details.
- Maintain accurate records by scanning documentation into the EMR and manage authorizations/pre-certifications through online systems.
- Contributes to the development of workflow enhancements aimed at improving the efficiency and accuracy of prior authorization processes.
- Identify any issues or trends and bring them to the attention of management.
Front Desk Supervisor
NYU Imaging
Jamaica
07.2017 - 12.2020
- Supervise daily operations of front desk staff to ensure smooth and efficient workflow.
- Delegate work assignments and monitor progress to ensure timely and accurate completion.
- Develop and implement departmental procedures to improve efficiency and consistency.
- Maintain office inventory and order supplies to meet operational needs.
- Onboard and train new hires, ensuring comprehensive understanding of front desk protocols.
- Monitor time and attendance, ensuring compliance with scheduling and payroll policies.
- Provide ongoing feedback and support to staff regarding performance and development.
- Obtain and verify authorizations for procedures, ensuring compliance with insurance requirements.
- Manage patient flow to optimize appointment scheduling and minimize wait times.
- Address patient inquiries and resolve complaints professionally and efficiently.
- Recognized by management for exceptional attention to detail and commitment to quality service.
- Supervised front desk operations and managed daily staff schedules.
- Trained new employees on customer service standards and office procedures.
- Resolved patient inquiries and complaints promptly to ensure satisfaction.
- Collaborated with medical staff to streamline communication and workflow processes.
- Conducted regular team meetings to discuss performance and improve service quality.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Delegated work to staff, setting priorities and goals.
Front Desk Receptionist
NYU Imaging
07.2012 - 06.2017
- Assist patients with completing necessary forms to ensure accurate information collection.
- Collect and accurately record patient payments using EPIC.
- Update and maintain patient information within the Electronic Medical Record (EMR) system.
- Demonstrate proficiency in handling telephone and front desk reception duties in a fast-paced, high-volume environment.
- Check patients in efficiently using Medics and EPIC systems.
- Verify insurance benefits and eligibility to facilitate smooth patient processing.
- Manage high call volumes, providing professional and timely responses.
- Perform additional tasks as needed to support office operations.
Education
Diploma/ Certificate - Certified Medical Assistant
Allen School
Jamaica, NYGeneral Education Diploma -
Foster-Laurie GED Program
Jamaica, NYSkills
- EPIC EMR
- Microsoft Word, Excel, Outlook
- Attention to detail
- Financially Clearing accounts
- Excellent communication skills
- insurance verification
- financial clearance
- front desk operations
- critical thinking
- attention to detail
- effective communication
- Patient registration
Timeline
Insurance & Financial Clearance Coordinator
Weill Cornell Imaging
01.2021 - Current
Front Desk Supervisor
NYU Imaging
07.2017 - 12.2020
Front Desk Receptionist
NYU Imaging
07.2012 - 06.2017
Diploma/ Certificate - Certified Medical Assistant
Allen School
General Education Diploma -
Foster-Laurie GED Program