KENNITIA SASSER
Hollywood,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa
Hollywood, FL
08.2023 - Current
- Ensure exceptional customer service is being delivered.
- Provide direction, motivation, and coaching for associates during the shift.
- Ensure execution of established safety, security, quality, and store operations policies and standards.
- Assist recruiting, hiring, training, coaching, associate engagement and performance management associated with the food service team
- Supervise day to day task assignment
- Ensure the 24/7 execution of all food service programs
- Monitored employee performance and provided constructive feedback for improvement.
Assistant Store Manager
DOLLAR TREE
Hollywood, FL
07.2019 - 08.2023
- Perform daily activities in timely manner, including managing housekeeping and inventory needs of store
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Help team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Replenish merchandise, welcomed customers, responded to questions and maintained overall presentation of store
- Coach six sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 10%.
Cash Logistics Teller
BRINKS INC.
Doral, Florida
06.2017 - 06.2019
- Complete data entry for all transactions of liability
- Prepare outbound orders and replenishments for the next day's routes
- Generate and maintain all records and reports accurately on a daily basics
- Report any issues affecting production or accuracy
- Complete maintenance requirements and troubleshoot malfunctions
- Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations
- Receives, places, and fulfills orders from the Federal Reserve Bank and internal units to maintain required levels of cash
Customer Loyalty Representative
MARRIOTT INC.
Doral
02.2015 - 06.2017
- Process all reservation request, changes and cancellations received by phone
- Identify guest reservation needs and determine appropriate room type and rates
- Answer questions about property facilities/services and room accommodations
- Input and access data into reservation system called CRS
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent rates, and wholesale reservations) by inputting the correct code and rate into the reservation system CRS
Guest Service Team Leader
TARGET
Miami Gardens, Florida
02.2008 - 02.2015
- Monitor checkout stations to ensure that cashiers have adequate cash available and that they are staffed appropriately
- Supervise others and provide on-the-job training
- Monitored inventory to ensure check-outs needed replenished and other products were in stock
- Provide team members with one-on-one assistance, training and mentoring as needed
- Supported management by being a backup in the various departments throughout the store
Education
HIGH SCHOOL DIPLOMA -
ATLANTIC SOUTHEASTERN ACADEMY
Skills
- Store Management Experience
- Software Troubleshooting
- Technical Support
- Guest Services
- Operating Systems
- Microsoft Windows Server
- Microsoft Windows
- Troubleshooting
- Help Desk
Certification
ServSafe, 09/01/23, 09/01/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Supervisor
Wawa
08.2023 - Current
Assistant Store Manager
DOLLAR TREE
07.2019 - 08.2023
Cash Logistics Teller
BRINKS INC.
06.2017 - 06.2019
Customer Loyalty Representative
MARRIOTT INC.
02.2015 - 06.2017
Guest Service Team Leader
TARGET
02.2008 - 02.2015
HIGH SCHOOL DIPLOMA -
ATLANTIC SOUTHEASTERN ACADEMY