Kennped Landaeta
Homestead,FL
Summary
Knowledgeable and dedicated customer service professional .Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Service advisor - Team lead
South Dade Toyota, Homestead
Homestead, FL
09.2022 - Current
Service Advisor
Bean Automotors
Miami, FL
07.2019 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
North Miami Toyota
North Miami, Florida
10.2022 - 08.2023
Receptionist
Bean Automotors
Miami, FL
11.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Porter
Bean Automotors
Miami, FL
10.2017 - 11.2018
- Greet and walk customer to respective service advisor.
- Completed maintenance on vehicles parked for extended periods to keep each functional and customer-ready.
- Performed cleaning and maintenance duties as directed.
Education
SET SERVICE & PARTS COLLEGES
South East Toyota
01.2025 - 08.2025
High School Diploma -
Jose Maria Carreno
VenezuelaSkills
- Customer Service
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Progress Reporting
- Customer Retention Strategies
- Service Recommendations
- Diagnostics and Repair
Timeline
SET SERVICE & PARTS COLLEGES
South East Toyota
01.2025 - 08.2025
Service Advisor
North Miami Toyota
10.2022 - 08.2023
Service advisor - Team lead
South Dade Toyota, Homestead
09.2022 - Current
Service Advisor
Bean Automotors
07.2019 - Current
Receptionist
Bean Automotors
11.2018 - 07.2019
Porter
Bean Automotors
10.2017 - 11.2018
High School Diploma -
Jose Maria Carreno