KENNY ADETAYO
Atlanta,GA
Summary
Well-experienced Business Analyst with a robust expertise in ITIL ITSM processes and a track record of excellence in ServiceNow, Service Catalog Management, and Knowledge Management. Specialized in gathering requirements and crafting user stories, I excel in business process optimization, enhancing workflow efficiency, and eliminating redundancies. Adept at facilitating training sessions and designing test cases for UAT and regression testing. Recognized for outstanding written communication, organization, and interpersonal capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
U.S. Fish And Wildlife Service, USFWS
10.2022 - Current
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Business Process Analyst (ServiceNow)
Synergy BIS
11.2021 - 10.2022
- Interact with internal and external stakeholders to understand existing business processes while capturing functional requirements to design a structured process plan
- Create user stories with clear and concise acceptance criteria and then present these stories to the development team for grooming and development
- Facilitate all phases of testing both functional and regression testing as well as ensure user acceptance testing sign off is received from service owners or stakeholders before stories are deployed into production following appropriate software development lifecycle processes
- Participate in all agile ceremonies (daily stand up, sprint planning, backlog refinement, sprint retrospective and sprint demos)
- Collaborate with both onshore and offshore development team members to validate test results for new applications and enhancements verifying that they meet the specific business requirements.
ServiceNow Business Analyst
Pfizer Incorporation
04.2020 - 09.2021
- Partnered with business users to gather and articulate detailed requirements, translating them into actionable business functionalities.
- Served as a liaison between the organization's operational management team and the technical team, clearly communicating business objectives, managing expectations, and establishing satisfaction metrics.
- Authored comprehensive user stories complete with acceptance criteria and functional tests, adhering to Agile best practices.
- Conducted functional tests for each story to ensure accuracy and functionality. Collaborated in quality management reviews, ensuring alignment with both business and design requirements.
- Aided the Agile Scrum team in mapping application functionality to application architecture, resulting in clear business functionality requirements statements. while supporting organizational change management by offering insights into future solution frameworks.
- Played an active role in the organizational incident management team, ensuring swift resolution and minimal operational impact.
- Fostered and nurtured strong internal relationships with pivotal stakeholders, service owners, and subject matter experts across the organization.
- Worked closely with the application development team, validating test results for new applications to ensure alignment with business group expectations.
IT Business Analyst
American Honda Motor Company, Inc
01.2019 - 02.2020
- Developed business documentation, including procedures, work instructions, and process flow diagrams
- Participated in knowledge transfer and requirement-gathering sessions to determine business goals and areas for improvement
- Ensured consistent communication with stakeholders through all phases of the development lifecycle
- Assist with user testing and training to ensure the solution meets business requirements
- Understand the long-term business objectives and suggest strategies to meet those objectives, introduce innovation to business processes through technology if appropriate
- Work with IT application analysts and programmers as necessary
- Conduct meetings, presentations, reviews, approvals and/ or recommendations
Education
Bachelor's Degree - International Relations
Georgia State University
Atlanta, GA2017
Skills
ServiceNow
SDLC Methodology
Incident Management
Service Catalog Management
Sharepoint
Agile & Scrum Methodology
ITSM
Requirement Gathering
User Story Writing
Process Flow Mapping and Analysis
Wireframing (Visio) (Balsamiq)
JIRA
Certification
Certified Scrum Master
ServiceNow Certified System Administrator (CSA)
Timeline
Senior Business Analyst
U.S. Fish And Wildlife Service, USFWS
10.2022 - Current
Business Process Analyst (ServiceNow)
Synergy BIS
11.2021 - 10.2022
ServiceNow Business Analyst
Pfizer Incorporation
04.2020 - 09.2021
IT Business Analyst
American Honda Motor Company, Inc
01.2019 - 02.2020
Bachelor's Degree - International Relations
Georgia State University
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