Kenny Adetayo
Atlanta,GA
Summary
Highly motivated and dedicated information technology support professional with years of experience in network engineering, technical support, onsite/remote software installations, and IT systems maintenance. Demonstrates a strong track record of enhancing customer satisfaction and driving operational improvements through effective problem-solving and system optimization. Proficient in network performance monitoring, troubleshooting, diagnosing network or system issues, and ensuring network security.
Overview
4
4
years of professional experience
Work History
IT Helpdesk Analyst
British Telecom
11.2022 - Current
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Determine the best solution based on the issue and details provided by customers
- Diagnose and resolve technical hardware and software issues, providing immediate solutions or detailed step-by-step instructions.
- Log all help desk interactions and systematically categorize and prioritize issues for escalation to relevant departments.
- Assist in the implementation of IT projects and initiatives as needed · Assist in maintaining network infrastructure and software systems
- Conduct regular follow-ups with customers to ensure their IT systems function optimally, enhancing overall customer satisfaction and loyalty.
Network Analyst
Internet Solutions Limited
09.2021 - 11.2022
- Monitored network performance, identifying potential threats, and implementing solutions to enhance network reliability and performance.
- Maintained comprehensive network documentation, including network diagrams and device configurations.
- Perform upgrades and new installations and lead small to medium scale software projects.
- Input detailed records of installation and upgrade work into company information systems for accurate customer installation information
- Ensured data safety and network security, significantly reducing vulnerabilities through the integration of cutting-edge technology.
IT Support Intern
Civic Innovation Lab
05.2020 - 10.2020
- Provided end-user support for PC hardware, desktop operating systems, and application software.
- Performed minor repairs and maintenance, ensuring the optimal performance of IT equipment.
- Assisted in system upgrades and the selection of new IT equipment, contributing to the improvement of IT infrastructure.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Elizade University
10-2021
Master of Science - Cybersecurity
Mercer University
Macon, GASkills
Technical Skills
Operating Systems: Windows, macOS, and Linux
Microsoft Office Suite
Zendesk
JIRA, TeamViewer
HTML Python
Networking Tools
WireShark
TCP/IP
DNS
DHCP
DataDog
Timeline
IT Helpdesk Analyst
British Telecom
11.2022 - Current
Network Analyst
Internet Solutions Limited
09.2021 - 11.2022
IT Support Intern
Civic Innovation Lab
05.2020 - 10.2020
Bachelor of Engineering - Electrical And Electronics Engineering
Elizade University
Master of Science - Cybersecurity
Mercer University
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