Ivan LaPrade
Data Analyst
Costa Mesa,CA
Summary
Rational, critical-thinking, enthusiastic Junior Analyst with 2.5 years of experience enhancing operations for organizations through information systems solutions. 5 years of Data Entry and Management. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
5
5
years of professional experience
3
3
Certificates
1
1
Bachelors of Arts, Business Analytics
Work History
IT Helpdesk analyst
EOI Services, LLC
Santa Ana, CA
01.2019 - Current
- Provide email, over-the-phone, in-person, and remote access support for proprietary applications, user account management, Evolve/Mitel VOIP networks, Windows 7/10 & Chrome Operating Systems, Mobile Device support, hardware issues
- Targeted Employee Engagement Project: Processed and Managed data under HIPAA policies moving between EOI Project Managers, Clients and Independent Contractors through FTP and Secure emails. This project enabled EOI end users to engage customers with greater efficiency and pointed insights
- Data Entry and management, Inventory oversight,
Student Worker - Warehouse
CSUF Facilities And Management
Fullerton, CA
04.2016 - 12.2018
• Data Entry, Internal Customer Service, Inventory Management, Problem Solving with Supplies needed by trades workers, Class IV Powered Industrial Vehicle License, CPR Certifications
Education
Bachelor of Arts - Business Administration, Business Analytics
California State University - Fullerton
Fullerton, CA 09.2015 - 05.2020
Certification
LinkedIn: Learning Adobe Reports and Analytics
Skills
Data Analysis, SQL, Microsoft Office
undefinedTimeline
LinkedIn: Learning Excel Data Analysis
05-2021
Compassionate Geek: Customer Service Secrets of Successful IT Pros
12-2020
LinkedIn: Learning Adobe Reports and Analytics
11-2019
IT Helpdesk analyst
EOI Services, LLC
01.2019 - Current
Student Worker - Warehouse
CSUF Facilities And Management
04.2016 - 12.2018
Bachelor of Arts - Business Administration, Business Analytics
California State University - Fullerton
09.2015 - 05.2020
Similar Profiles
Ashley NunnAshley Nunn
Call Center Coordinator (Temp) at EOI Services/ PaylocityCall Center Coordinator (Temp) at EOI Services/ Paylocity
Ségolène Thiébeauld de la CrouéeSégolène Thiébeauld de la Crouée
Secretary / Head of Studies & Academic Coordinator at Spanish Official School of Language (EOI)Secretary / Head of Studies & Academic Coordinator at Spanish Official School of Language (EOI)
Necole Johnekins HodgesNecole Johnekins Hodges
Call Center Coordinator at EOI ServiceCall Center Coordinator at EOI Service