Kenny Chaplin
Brooklyn,NY
Summary
With over ten years of experience in the hospital industry, this candidate has served in various roles across different departments. Throughout their career, they have consistently demonstrated a strong work ethic, and a high level of motivation. Exceptional customer service skills and effective problem-solving abilities have enabled them to excel in providing top-notch care to patients. Additionally, they are recognized for being a reliable team player who understands the unique atmosphere of a hospital and can adapt accordingly.
Overview
10
10
years of professional experience
Work History
Business Associate
Mount Sinai Hospital
04.2016 - 06.2024
- Responsible for the business aspects of the patient’s stay from pre-admission to post-discharge using EPIC/Cerner to help communicate progress to Clinical Nurse Manager/Nursing staff.
- Schedules tests/medical procedures for patients at the request of their physician.
- Collected insurance and patient data to ensure the best and proper care.
- Liaison between insurance and Medicaid programs to ensure patient information is reflected accurately.
- Consistently handled a high call volume, exceeding 500 calls per day, providing efficient customer service and resolving inquiries promptly
Support Associate
Mount Sinai Hospital
09.2014 - 04.2016
- Served as team lead.
- Maintained institution and patient rooms in a safe, clean and functional condition by completing sanitary and housekeeping tasks in a timely manner and according to established procedures.
- Monitored, reported and corrected any unsafe or unsanitary conditions, visited approximately 100-250 patient rooms per shift.
Education
Associate of Science - Accounting
Kingsborough Community College
Brooklyn, NY06.2020
Skills
- Analytical Thinking
- Quantitative skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Self Motivation
Skills
- Team building
- Self Motivation
References
References available upon request.
Timeline
Business Associate
Mount Sinai Hospital
04.2016 - 06.2024
Support Associate
Mount Sinai Hospital
09.2014 - 04.2016
Associate of Science - Accounting
Kingsborough Community College
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