Jessica Lopez
Phoenix,AZ
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
BUSINESS ASSOCIATE
WELLS FARGO BANK
02.2020 - Current
- Currently working in Regional Business Relationship Management for the Operations Team in charge of assisting bankers across the country opening new accounts and maintenance requests
- Besides my regular tasks I am assisting in other projects with Paycheck Protection Program in the Command Center assisting with escalated technical issues.
BUSINESS ASSOCIATE
WELLS FARGO BANK
05.2013 - 11.2015
- Worked in Business banking Group assisting RM Banker with creating TMSAC jobs to service customer accounts, increase/decrease wire limits, add/remove TM products
- Converted accounts to Analyzed, assisted customers with questions on their Statement fees, ACH research, Positive Pay, wires, CEO Portal by using various resources
- Systems used: UAM, AES, MARS, Account Analysis, Hogan, SVP, Blast, CRMTools.
SERVICE MANAGER 2
WELLS FARGO BANK
01.2012 - 05.2013
- Managed a team of tellers in a branch, worked with bankers and store manager to meet goals and excellent customer service
- I received a few recognitions for service and reaching goals
- Managed scheduling tellers, handling money shipments, meeting expectations, and staying in compliance.
Education
Graphic Designer -
Westwood College
Skills
- Clear communication
- Complaint resolution
- Adaptability/Flexibility
- Team player
- Conflict Resolution
- Time Management
- Decision Making
- Critical Thinking
- Team Leadership
- Process Improvement
- Strategic Planning
- Performance Metrics
- Customer Service
- Relationship Building
- Operations Management
- Risk Assessment
- Client Relations
- Multitasking
- Organizational Skills
- Attention to Detail
- Analytical Thinking
- Issue Research
- Idea Development and Brainstorming
- Quantitative Skills
- Administrative Duties
- POS Inventory System Operation
- Records Management Systems
- Client Satisfaction
- Set Up Devices
- Troubleshoot Service Issues
- Performance Goals
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Life consists not in holding good cards but in playing those you hold well.
Josh Billings
Timeline
BUSINESS ASSOCIATE
WELLS FARGO BANK
02.2020 - Current
BUSINESS ASSOCIATE
WELLS FARGO BANK
05.2013 - 11.2015
SERVICE MANAGER 2
WELLS FARGO BANK
01.2012 - 05.2013
Graphic Designer -
Westwood College