Leanne Smith
Milford,NE
Summary
Detail-oriented Business Associate with a strong background in managing insurance claims, patient billing, and appointment coordination. Known for fostering client engagement and improving team workflows. Proven ability to deliver successful outcomes through effective communication and comprehensive market research.
Overview
7
7
years of professional experience
Work History
Business Associate
Summit Dental Health
Milford, Nebraska
07.2023 - Current
- Coordinated patient scheduling and managed appointment confirmations, ensuring efficient clinic operations.
- Managed insurance claims and accounts receivable, achieving timely and accurate processing.
- Developed customer relations through prompt, courteous service, improving client satisfaction.
- Compiled daily reports to provide insights for clinic productivity improvements.
- Conducted market research to identify new business opportunities, contributing to strategic planning.
- Evaluated customer feedback to inform recommendations for service enhancements.
Assistant Manager
Caseys General Stores Inc
Milford, Nebraska
03.2022 - 07.2023
- Coordinated employee schedules and ensured adequate staffing levels.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and conducted regular stock assessments.
- Oversaw cash handling procedures and ensured compliance with policies.
- Implemented promotional displays to enhance customer engagement.
- Resolved customer inquiries and concerns effectively and efficiently.
- Evaluated individual and team business performance and identified opportunities for improvement.
Shift Leader
Runza National
Milford, Nebraska
08.2019 - 03.2022
- Supervised team members during peak service hours to optimize performance.
- Trained new staff on customer service standards to enhance service quality.
- Processed customer orders accurately and swiftly during high-demand periods.
- Greeted customers, took orders, and provided detailed product information.
- Handled cash and card transactions precisely to ensure financial accuracy.
- Operated drive-thru window efficiently, maintaining quick order processing times.
- Monitored food safety practices for compliance with health regulations.
- Resolved customer complaints through effective communication and problem-solving.
Education
South Brunswick High School
South Brunswick, NjSkills
- Insurance AR management
- Patient Relationship Management
- Appointment coordination
- Customer Feedback Evaluation
- Team Workflow Optimization
- Inventory management
- Staff training
- Issue resolution & Clear Communication
- Market Research Analysis
- CPR certification & First Aid Training
- Proficient with Google and Microsoft Office tools
- Familiar with Fuse and Open Dental software
- Knowledge of retail, hospitality, and food service software
Other Employment Experiences
- Grand Opening 2 retail locations
- Daily cash handling and drawer balancing as a bank teller
- Front Desk Agent and Night Audit at Hyatt Regency
- Provided care in afterschool program for elementary aged children
- Visual merchandising in several retail environments
Timeline
Business Associate
Summit Dental Health
07.2023 - Current
Assistant Manager
Caseys General Stores Inc
03.2022 - 07.2023
Shift Leader
Runza National
08.2019 - 03.2022
South Brunswick High School