Roxanne Ybarra
Pueblo,CO
Summary
I have been in Customer Service for over ten years. I consider myself a hard worker. I am experienced in safety coordination. I am a fast learner who enjoys staying busy and jumps to any learning opportunity that will help me advance in my career. I work well independently as well as with others. Through out the years I have gained skills that have taught me how to multi task and stay organized. I believe I am a great asset to any company and work hard to prove myself.
Quality Assurance Inspector with experience in managing operational workflows and ensuring compliance with established procedures. Oversaw patient scheduling and billing processes, optimizing organizational systems for efficiency and accuracy. Demonstrated ability to verify and audit information, contributing to improved performance metrics within the office environment. Maintained detailed records and filing systems, ensuring traceability and adherence to regulatory standards.
Overview
16
16
years of professional experience
Work History
Business Associate
Sangre De Cristo Dental
Pueblo West, CO, CO
2024.09 - Current
- Managed patient scheduling, recall lists, and front desk coordination at Sangre De Cristo Dental.
- Verified dental insurance benefits, coverage details, and patient eligibility for appointments.
- Processed billing, claims, and payment postings using dental office systems.
Office Manager
Franklin Collision
2022.05 - 2025.09
- Maintained organized computer and physical filing systems to ensure easy access to information.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations and scheduled appointments for department managers to facilitate smooth workflow.
Cleaning Professional
Peachy Clean
2016.06 - 2019.02
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Utilized time management and efficient cleaning methods to complete tasks within specified deadlines.
- Provided responsive customer service to address urgent cleaning needs and requests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Fostered relationships with customers and suppliers to enhance account development.
Team Lead
Strawberry Fields
2016.04 - 2018.04
- Coached team members in the techniques necessary to complete job tasks.
- Trained new team members on company procedures and safety requirements, facilitating smoother onboarding.
- Operated various workstations to ensure smooth workflow and coverage. to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, trained and mentored individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Continuously checked products for quality assurance according to strict guidelines.
Server
Rosies Cafe
2011.02 - 2013.01
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with the POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Cleared and reset tables in dining area to prepare for new customers. to keep dining room and work areas clean.
- Maintained accurate register through precise billing, payment processing, and effective cash management.
Education
Dental Assisting
Assist To Succeed
Pueblo West, CO 2018.10 - 2019.03
High School Diploma -
Alamosa Open High
Alamosa, COSkills
- Patient scheduling
- Billing processes
- Insurance Coordination
- Claims Management
- CRM Software
- Office Management
- Inventory Management
- Budgetary Planning
- Staff Training
- Team Management
Timeline
Business Associate
Sangre De Cristo Dental
2024.09 - Current
Office Manager
Franklin Collision
2022.05 - 2025.09
Dental Assisting
Assist To Succeed
2018.10 - 2019.03
Cleaning Professional
Peachy Clean
2016.06 - 2019.02
Team Lead
Strawberry Fields
2016.04 - 2018.04
Server
Rosies Cafe
2011.02 - 2013.01
High School Diploma -
Alamosa Open High