Sheena Southerland
Lubbock,USA
Summary
*Have excellent written, oral, and interpersonal communication skills,
*Highly organized and dedicated to company goals.
*Able to handle multiple assignments and consistently meet tight deadlines
*Proficient in Microsoft office, Excel, and scheduling tools.
*Ability to manage multiple projects simultaneously while maintaining attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Associate
Lubbock Plastic Surgery Institute
04.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Business Associate
Green’s Family Dentistry
12.2022 - 04.2023
- Greet and check in patients, ensuring a welcoming and professional experience
- Schedule, confirm, and manage patient appointments to optimize provider productivity
- Verify insurance eligibility, benefits, and obtain necessary authorizations
- Submit, track, and follow up on dental insurance claims and resolve denials
- Collect patient payments, process billing, and maintain accurate financial records
- Maintain and update patient charts, treatment plans, and documentation
- Coordinate communication between patients, providers, and insurance companies
- Ensure compliance with HIPAA and office policies
- Assist with treatment plan presentations and financial arrangements
- Manage incoming calls, emails, and patient inquiries efficiently
Office Manager
Reverse Mind and Body
04.2019 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Financial Coordinator
Abbeville Dentistry
04.2017 - 03.2019
- Filling insurance daily
- Working on Fast attach to send x-rays to insurance
- Managed financial records to ensure accuracy and compliance with regulatory standards.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Oversaw administrative staff performance, providing mentorship and fostering professional development.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Deposit Ops Clerk
Lubbock National Bank
01.2012 - 01.2017
- Responsible for doing the cuts every morning by 11am. That means doing un-posted items and returns that don't have overdraft protection. I decide if things should get paid or not.
- Conduct fraud reports. Make sure that large items are not fraud
- Responsible for monitoring telephone transfer reports each day, and checking booking Keeping maintenance emails every day.
- Perform Chargebacks from accounts each morning.
- Responsible for looking thru Stop payment Suspect report each day.
Education
High school diploma - General Business
South Plains College Lubbock
Lubbock, TX01-2003
Skills
- Medical terminology
- Front desk
- Typing
- Microsoft Word
- Insurance Verification
- DocuSign
- Medical billing
- Dental office experience
- Office management
- Organizational skills
- Medical
- Scheduling
- Leadership
- Office Management
- Customer service
- Open Dental
- Office experience
- Sales
- Insurance verification
- Medical records
- Medical Imaging
- Cash register
- Medical collection
- Cash handling
- Communication skills
- Management
- Medical office experience
- Computer operation
Certification
- Driver's License
- June 2023 to January 2033
Additional Information
Authorized to work in the US for any employer
Timeline
Business Associate
Lubbock Plastic Surgery Institute
04.2024 - Current
Business Associate
Green’s Family Dentistry
12.2022 - 04.2023
Office Manager
Reverse Mind and Body
04.2019 - 09.2022
Financial Coordinator
Abbeville Dentistry
04.2017 - 03.2019
Deposit Ops Clerk
Lubbock National Bank
01.2012 - 01.2017
High school diploma - General Business
South Plains College Lubbock