Kenny Chung
Prairieville,LA
Summary
Dynamic and customer-focused professional with exceptional problem-solving skills and a strong background in hospitality from Momo Tea. Proven ability to enhance customer satisfaction through attentive service and efficient order management. Adept at training new hires and maintaining cleanliness, ensuring a welcoming environment that fosters loyalty and repeat business.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Experienced with efficient route planning and punctual deliveries. Utilizes effective communication skills to ensure customer satisfaction. Knowledge of vehicle maintenance and safety procedures.
Overview
4
4
years of professional experience
Work History
Barista
Momo Tea
Baton Rouge, LA
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Delivery Driver
DoorDash
Baton Rouge, LA
01.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Cashier
Torchy's Tacos
Baton Rouge, LA
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Blue Store Chicken
Baton Rouge, LA
05.2021 - 05.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
BBA - Accounting
Louisiana State University
Baton Rouge, LA05-2027
GED -
Dutchtown High School
Geismar, LA05-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Safe food handling
- Excellent memory
- Performance improvement
- New hire training
- Excellent math skills
- FLUENT IN Vietnamese
- Solid problem solver
- Great Driver
- Shows up to work on time
Languages
English
Native or Bilingual
Timeline
Barista
Momo Tea
10.2023 - Current
Cashier
Torchy's Tacos
05.2023 - 07.2023
Delivery Driver
DoorDash
01.2022 - Current
Food Service Worker
Blue Store Chicken
05.2021 - 05.2022
BBA - Accounting
Louisiana State University
GED -
Dutchtown High School