Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Kenny Gorham

Laredo,TX

Summary

Dynamic and dependable, with a proven track record at 7 Brew Coffee, excelling in fast-paced environments through exceptional time management and customer service skills. Adept at handling high volumes of work, including inventory management and resolving complaints efficiently, contributing to enhanced customer loyalty and team collaboration. Demonstrated ability to train and lead with a positive and professional approach.

Overview

2
2
years of professional experience

Work History

Barista

7 Brew Coffee
12.2023 - Current
  • Retaining a large volume of data.
  • Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Keep workspace clean and orderly to enhance productivity.
  • Pleasantly interaction with customers during hectic periods to promote fun, positive environment.
  • Contribute to a positive team environment through effective communication and collaboration with colleagues.
  • Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Control line and crowd with quick, efficient service.
  • Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintain regular and consistent attendance and punctuality.
  • Maintain and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other heavy equipment.
  • Listen carefully to customer requests to create personalized, delicious beverages, which improved sales.
  • Craft café beverages quickly and accurately.
  • Train new team members with positive reinforcement and respectful, encouraging coaching.
  • Assist in inventory management to maintain adequate stock levels and reduce wastage.
  • Educate customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhere to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Support training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • 25/35 hours per week/ Part-time.

Unarmed Security Guard

Premier Security Group
06.2023 - 09.2023
  • Demonstrated resilience by working long shifts in varying temperatures.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Ensured correct trailers arrived and departed with the right cargo.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Maintained visitor logs for accurate record-keeping and improved site access control.
  • Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Maintained shift logs accurately and documented security activities.
  • 40 hours per week/ Full-time

Education

High School Diploma -

John B. Alexander High School
Laredo, TX
05.2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Decision-making
  • Safe food handling
  • Excellent memory
  • Inventory management
  • FLUENT IN LANGUAGE
  • Team collaboration
  • Clear communication
  • Verbal and written communication
  • Workflow management
  • Positive and professional
  • Customer service
  • Teamwork and collaboration
  • Adaptable and flexible
  • Reliable and dependable
  • Multitasking
  • Flexible schedule
  • Resolving complaints

Languages

Spanish
Professional Working

Timeline

Barista

7 Brew Coffee
12.2023 - Current

Unarmed Security Guard

Premier Security Group
06.2023 - 09.2023

High School Diploma -

John B. Alexander High School

Similar Profiles

CREATE PROFILE
Kenny Gorham