Kenny Gruschow
Service Manager
Senoia,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Service Manager
The Benz Store
Chamblee, GA
01.2009 - Current
- Inspect and diagnose diesel and gas automotive equipment, components, and systems to determine necessary repairs.
- Estimate the cost of materials and labor for work orders; and keep simple records and prepare reports as necessary.
- Operate and maintain tools, machinery and computerized systems used in the maintenance and repair of equipment.
- Meet with customers to discuss service needs and develop effective and practical solutions.
- Maintain team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyze service reports to identify areas of improvement.
- Maintain records of service transactions and customer feedback for future reference.
- Negotiate with vendors to secure best prices for parts and supplies.
- Develop and maintain positive relationships with customers to build rapport and trust.
Service Technician/Lead Tech
Mercedes Benz of Buckhead
Buckhead, GA
08.2002 - 09.2008
- Performed work as outlined on repair with efficiency and accuracy, in accordance with dealership and factory standards.
- Informed Shop Foreman if vehicle was down awaiting parts, and pursued special ordering of parts as necessary.
- Produced quality work that displays pride of workmanship.
- Implemented, configured, and optimized safety standards.
- Reviewed technical bulletins and utilized technical training as requested by management and Mercedes-Benz training
- Managed, fixed and maintained up-to-date knowledge on all aspects of Mercedes-Benz.
Education
2 Year Degree - Automotive Technology
Atlanta Technical College
05.2003 - 05.2005
High School Diploma -
Starrs Mill High School
Peachtree City, GA 01.1999 - 01.2002
Skills
Customer Service Management
undefinedCertification
Star Certification
Timeline
Service Manager
The Benz Store
01.2009 - Current
Master Certified
05-2007
Star Certification
05-2005
2 Year Degree - Automotive Technology
Atlanta Technical College
05.2003 - 05.2005
Service Technician/Lead Tech
Mercedes Benz of Buckhead
08.2002 - 09.2008
High School Diploma -
Starrs Mill High School
01.1999 - 01.2002
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