Kenneth Haislip
GXA
Princeton,TX
14
years of professional experience
Dedicated IT professional with a strong background in desktop support, hardware deployment, and user account management. Proficient in troubleshooting and providing exceptional technical assistance in both Mac and Windows environments. Committed to enhancing operational efficiency and delivering top-tier customer service.
Work History
Senior Desktop Support Technician
1 Year 6 Months- Handle ticket flow, ensuring timely response and resolution of issues and requests
- Maintained inventory and assets, resupplying when necessary and making product choices that provide the most benefit to our operations while remaining cost conscience
- Assisted with special projects- I.E.: role based onboarding project, point of contact for new medical devices coming in, call center remodel
- Trained in KACE, regularly using it to handle imaging, inventory, and software rollouts.
- Cultivated strong relationships with upper administration and physician staff, establishing a reputation as a trusted resource for inquiries.
End-User Support
3 Years 7 Months- Provision and deploy hardware and software tailored to diverse client requirements.
- Manage user accounts using Microsoft 365 Suite and Active Directory.
- Oversee licensing management for key products, including CAD, Microsoft 365, and Adobe, maintaining compliance and cost efficiency.
- Deliver on-site support and hardware deployments, ensuring seamless integration.
- Provide responsive help desk support, diagnosing and resolving technical issues.
- Create and maintain accurate technical documentation, streamlining processes and ensuring consistent support delivery.
- Maintain clear communication with clients to meet and exceed expectations.
- Support both Mac and Windows operating systems. Utilizing Jamf for Mac and intune for Windows.
- Lead planning and execution of critical business projects, meeting tight deadlines and delivering results under budget.
Mortgage Loan Officer
1 Year 5 Months- Managed a sales pipeline of over 30 active loans with a 97% pull-through rate.
- Reviewed loan files to ensure compliance with current standards.
- Specialized in FHA, VA, and conventional purchase loans.
- Addressed customer concerns and provided effective solutions.
- Coordinated timely loan closings to meet the needs of builders and borrowers.
- Held licenses in multiple states, including TX, AZ, CA, and FL.
General Manager
3 Years- Managed website- including scheduling portals, updating with new products, and redesign
- Managed all socials (Instagram, Facebook, Twitter)
- Evaluated retail performance and implemented improvement plans, achieving a 45% increase in monthly revenue.
- Managed employee evaluations, training, scheduling, and contract negotiations.
- Developed solutions by leveraging trends in the consumer golf market.
- Enhanced customer base through exceptional service, leading to positive reviews.
- Managed inventory and budgeting processes.
Global Security Operator
2 Years- Worked with outside company on design requirements for new software rollout
- Learned and taught other users how to use new software
- Upgraded all workstations for staff for better efficiency
- Ran scripts to simplify data entry for employees
- Audited and corrected site locations that were reflected in new software
- Responded to global crisis events and ensured the safety of traveling employees.
- Entered data into CRM systems and monitored records for accuracy.
- Provided daily reports to the executive team.
Project Team Specialist
4 Years 1 Month- Deployed, maintained, and troubleshot vendor displays that were usually running linux
- Deployed, maintained, and troubleshot AV wall for magnolia rooms
- Redid complete heat walls for TV displays
- Re-imaged computers for display for promotional overlays
- Assisted in product placement and visual merchandising to enhance store appearance.
- Designed interactive displays to engage customers.
- Met strict deadlines and management requests through effective planning.
- Built a reputation as a trusted resource for store managers across the DFW area.
Education
Associate of Science
Bachelor of Science - Biochemistry
Skills
Desktop Support & Troubleshooting
Microsoft 365 & Active Directory Administration
Computer Repair and Building
Networking (DNS
DHCP
TCP/IP)
Excellent Communication Skills
Detail Oriented and Analytical
MDM experience
Exceptional Customer Service
Hardware and Software Deployment
End-User Training & Documentation
IT Asset Management & Inventory
Timeline
Senior Desktop Support Technician
Scottish Rite for Children
02.2025 - CurrentRead More
End-User Support
GXA
01.2023 - CurrentRead More
Mortgage Loan Officer
Mr. Cooper
06.2021 - 11.2022Read More
General Manager
Golf Gear & More
05.2018 - 05.2021Read More
Global Security Operator
Securitas
05.2016 - 05.2018Read More
Project Team Specialist
Best Buy
04.2012 - 05.2016Read More
Collin County Community College District
Associate of Science
Read More
University Of Texas At Dallas
Bachelor of Science from Biochemistry
Read More