Supports the club manager and oversees the club's operations.
They are responsible for ensuring a positive customer experience, maintaining policies, and driving club performance.
Front End Lead
BJ’s Wholesale Club
Oaks
11.2023 - 12.2024
Oversees the frontline in the absence of the Front End Manager.
Coaches, teaches, and develops all frontline team members to ensure excellent member service.
The FEL teaches, develops, and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations.
Cashier
BJ’s Wholesale Club
Oaks
05.2023 - 11.2023
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products, scanning merchandise, and accepting various forms of payments.
Lead Camp Counselor
East Norristown Township
East Norriton, PA
06.2022 - 07.2022
Oversees daily camp operations, manages and supports counselors, ensures campers safety, and coordinates activities to create a fun and engaging environment.
Camp Counselor
East Norriton Township
East Norriton, PA
06.2022 - 07.2022
Leads and supervises campers in daily activities, ensures their safety and well-being, and fosters a positive and inclusive camp experience.
Education
Bachelor of Arts - Business Economics & Management
Ursinus College
Collegeville
05-2024
GED -
Central Monaco Technical High School
Plymouth Meeting, PA
06-2020
High School Diploma -
Norristown Area HS
Norristown
06-2020
Skills
General office skills
Operations management
Customer experience
Team development
Conflict resolution
Customer relationship management
Staff training
Performance tracking
Effective communication
Team management
Customer service
Project management
Employee development
Inventory oversight
Multitasking Abilities
Sales strategies
Timeline
Person In Charge
BJ’s Wholesale Club
12.2024 - 04.2025
Front End Lead
BJ’s Wholesale Club
11.2023 - 12.2024
Cashier
BJ’s Wholesale Club
05.2023 - 11.2023
Lead Camp Counselor
East Norristown Township
06.2022 - 07.2022
Camp Counselor
East Norriton Township
06.2022 - 07.2022
Bachelor of Arts - Business Economics & Management
Direct Bill Service Representative at United States Liability Insurance GroupDirect Bill Service Representative at United States Liability Insurance Group