Margaret Maurer
Colorado Springs
Summary
Professional with commitment to excellence and track record in managing operational efficiency. Known for driving team collaboration and consistently achieving goals. Reliable and adaptable, with focus on maintaining high standards and fostering positive workplace culture.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
28
28
years of professional experience
Work History
Person in Charge
Safeway
Colorado Springs, CO
04.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented efficient scheduling practices, optimizing workforce allocation during peak hours.
- Coordinated with suppliers to maintain optimal product availability and freshness in-store.
- Developed training materials that improved staff knowledge of products and store policies.
- Enhanced customer experience by resolving issues promptly and ensuring service excellence.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Monitored trends within the retail industry to remain knowledgeable about current products and anticipate future consumer needs.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
CAO
Kroger Company
Colorado Springs, CO
05.2019 - Current
- Cultivated successful business culture focused on performance optimization and goal attainment.
- Cultivated strong industry relationships with vendors to promote cooperative interactions and improve store instock.
- Established and oversaw strategic business actions and streamlined operations.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Established and maintained shelf maintenance
Front End Manager
Safeway
Colorado Springs, CO
07.2018 - 06.2019
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Collaborated with security staff and law enforcement on shoplifting and vandalism response.
- Created and optimized employee schedules for shift coverage.
C2NO3
Navy
Arlington, VA
02.1998 - 07.2018
- Troubleshot and resolved analytical issues during interpreting processes to maintain operational readiness.
- Planned and coordinated field activities in accordance with command structure and outlined orders.
- Conducted current and future operations planning to execute airspace management requirements for supported echelon.
- Deployed GCCS systems and associated command and control systems as part of new and ongoing military strategies.
- Helped gather field intelligence through reconnaissance operations such as employing relations with local community to learn customs and laws.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and communities to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Master of Arts - Art History
LSU
Baton Rouge, LA11.2000
Associate of Science - Art History
LSU
Baton Rouge, LA06.1998
Skills
- Relationship building
- Clerical
- Analytical
- Fluent in Spanish
- Problem resolution
- Multitasking
- Organizational skills
- Decision-making
- People skills
- Conflict resolution
- Friendly, positive attitude
- Communication
- Working collaboratively
- Microsoft Office
- Customer service
- Work ethic
- Effective leadership
- Team management
- Staff development
- Innovation skills
- Motivation skills
- Attention to detail
- Goal oriented
- Verbal and written communication
- Training and mentoring
- Team building
- Safety protocols
- Staff discipline
- Employee motivation
- Coaching and mentoring
- Analytical thinking
- Operations management
- Policy and procedure development
- Payroll processing
- Staff management
- Task delegation
- Processes and procedures
- Quality control
- Public speaking
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Inventory control
- Workflow management
- Policy enforcement
- Project management
- Priority management
- Employee development
- Performance management
- Schedule development
- Waste reduction
- Inventory oversight
- Budget management
- Financial management
- Business development
- Business administration
- Expectation setting
Timeline
Person in Charge
Safeway
04.2025 - Current
CAO
Kroger Company
05.2019 - Current
Front End Manager
Safeway
07.2018 - 06.2019
C2NO3
Navy
02.1998 - 07.2018
Associate of Science - Art History
LSU
Master of Arts - Art History
LSU
Experience
[],["First-Line Supervisors of Office and Administrative Support Workers"],[]
Education and Training
other,other