Summary
Overview
Work History
Education
Skills
Accomplishments
Experienced or Skilled in
Certification
Work Availability
Work Preference
Languages
Interests
Timeline
Hi, I’m

Kenny Minton

Information Technology
Beavercreek,OH

Summary

Dynamic Sr. Desktop Support Specialist at AtriCure, Inc. with a proven track record in advanced troubleshooting and hardware diagnostics. Enhanced helpdesk efficiency, significantly reducing support call turnaround time. Skilled in software installation and end-user training, fostering seamless multi-site interconnectivity and optimizing system performance across diverse environments.

Overview

25
years of professional experience
2
Certification

Work History

AtriCure, Inc.

Sr. Desktop Support Specialist
08.2009 - 05.2025

Job overview

  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Collaborated with business partners to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Enhanced helpdesk ticketing system, resulting in reduction in support call turnaround time.
  • Obtained and evaluated information about new systems, peripherals and software.
  • Deployed laptops and desktops across multiple facilities, connecting hardware to our network for multi-site interconnectivity.

Education

Cincinnati University
Cincinnati, OH

Some College (No Degree) from Ministry With Emphasis in Youth Ministry

University Overview

Skills

  • Software installation
  • Mobile device management
  • Hardware diagnostics
  • Advanced troubleshooting
  • End-user training
  • Troubleshooting & diagnostics
  • System configuration
  • Operating systems
  • Device configuration
  • Desktop workstation repair
  • End-user account management
  • Remote support

Accomplishments

Accomplishments

    Refreshed 300 laptops/desktops using Intune Autopilot this past year.

    Converted our fleet of copiers/printers to a managed solution, saving our company money.

    Switched our Cellular to a managed solution saving our company money.

    Established myself as a trusted partner within my company and with outside vendors.

    Kept ticket queue down to a respectable minimum.

Experienced or Skilled in

Experienced or Skilled in

Active Directory

Office 365

InTune

Entra

Windows 10, 11

ServiceNow and other ticketing systems

Cisco CUCM

Cisco CUCA

Network Printer Management

MDM


Certification

CompTIA A+

CompTIA Server+

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing

Languages

English

Interests

Photography

Bowling

Technology

Motorcycles

Timeline

Sr. Desktop Support Specialist
AtriCure, Inc.
08.2009 - 05.2025
Cincinnati University
Some College (No Degree) from Ministry With Emphasis in Youth Ministry

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