Kenny Nguyen
Clarksville,TN
Summary
Dedicated professional engineer with a robust background in server management and infrastructure, specializing in patch management, system optimization, and troubleshooting complex technical issues. Recognized for fostering effective team collaboration and demonstrating adaptability in fast-paced environments. Proven track record of delivering reliable and efficient solutions that align with organizational goals, ensuring seamless operations and enhanced performance. Committed to leveraging technical expertise to drive innovation and support business objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server Engineer III
J.B.Hunt
05.2022 - 12.2025
- Provided Tier 2 technical support for all Windows servers and related technologies in Network Operations Center
- Responsible for assessing and implementing Microsoft monthly security patches through Microsoft System Center Configuration Manager (SCCM) Determined the need for and deployed patches for Operating Systems and SQL servers, as well as other critical application servers.
- Monitored, secured, and updated Windows clients, and site SCCM servers
- Worked with Cyber Security to identify potential breaches to reduce Common Vulnerabilities and Exposures (CVE) score
- Created custom asset reports and dashboards for use in planning security patches implementation
- Troubleshooted and fixed all category I and II issues related to patches process
- Collaborated with cross-functional teams to ensure seamless operation of server infrastructure.
- Responsible for updating global credentials to Windows servers and other applications
- Implemented and executed batch jobs in both server distribution application and IBM Mainframe system.
- Assisted application teams to deploy new or updated releases to Windows servers and Cloud GKE clusters
- Troubleshooted and fixed Tier 3 incidents for all Microsoft Office 365 issues
- Reduced downtime through proactive monitoring and coordinated with other teams to resolve system issues in Network Operation Center
- Created and updated documentations of procedures and published them to Service Now databases
- Mentored junior team members, fostering environment of continuous learning and skill development within the team.
- Ensured business continuity with the development and implementation of disaster recovery plans.
- Delivered consistent high-quality support, resulting in increased client satisfaction and retention rates.
Network Administrator
J.B. Hunt
05.2018 - 05.2022
- Provided Tier 2 support to resolve tickets from various Microsoft Office 365 related issues
- Performed day-to-day Server administration, maintenance, and support.
- Assisted Server Teams with application installation through weekly release.
- Coordinated and trained offshore team on various areas of server administration and Cloud Infrastructure
- Consulted with management to determine scope and priorities of projects and to discuss system capacity.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Maintained and updated server inventory for both on-premises and Cloud environment.
Data Center Operator
J.B. Hunt
01.2007 - 05.2018
- Monitored multiple critical systems to ensure they are working as desired.
- Single Point of Contact between Business and IT support groups.
- Created and troubleshooted tickets via incident management tools.
- Executed and monitored batch jobs in both Mainframe and Distribution environments.
- Performed IBM Mainframe system maintenance as well as ATL and AS.400 weekly backup.
- Mitigated risk of data loss, conducting timely backups and disaster recovery exercises.
- .Performed printing duties to the Finance and Freight departments.
- Assisted Service Desk after hours by providing end user supports.
- Clearly discussed expectations and solutions with customers and team members.
Network Specialist
Goodyear Tire & Rubber & Wingfoot Commercial Tires
09.2003 - 12.2006
- Maintained thorough understanding of local area and wide area networking and components.
- Identified and immediately resolved issues with network devices.
- Installed and troubleshooted network components within home office and satellite offices
- Provided end-user supports for issue with PC hardware and software as well as network related issues.
- Maintained up to date inventory of hardware supplies.
Education
Bachelor of Science - Computer Networking
University of Arkansas Fort Smith
Fort Smith, Arkansas05.2006
Skills
- Effective team collaboration
- Strong attention to detail
- IT support services
- Commitment to continuous improvement
- System monitoring
- Troubleshooting skills
- Virtualization technologies
- Ticketing systems
- Active Directory and DNS expertise
- Vulnerability patching management
- Windows Server administration
- Microsoft Office 365 administration
- Automation tools
- SQL proficiency
- Technical documentation
- Configuration management
- Data center operations
- Cross-platform integration with both Mainframe and servers
Accomplishments
- Implemented security measure to reduce significant breaches
- Maintained secured and strict global credential for Windows servers and required application
- Coordinated and trained junior engineers on patch management procedures
- Collaborated with multiple teams to ensure seamless application installations to Windows servers
- Received many recognitions from colleagues for excellent work performances
Certification
- Microsoft Certified: Azure Administrator Associate
- CompTIA Security+ CE Certification
- CompTIA A+ Certification
- Comptia Network+ Certification
- Microsoft 365 Essential Training for Administrator
- Office 365 Administration
- Google Cloud Platform Essential Training
- Google Technical Support Fundamental
- Google the bits and bytes of Computer Networking
- Service Now Technical Essential Training
- System Center Configuration Manager and Virtual Machine Manager
- ExtraHop Basic User Certification Exam
Timeline
Server Engineer III
J.B.Hunt
05.2022 - 12.2025
Network Administrator
J.B. Hunt
05.2018 - 05.2022
Data Center Operator
J.B. Hunt
01.2007 - 05.2018
Network Specialist
Goodyear Tire & Rubber & Wingfoot Commercial Tires
09.2003 - 12.2006
Bachelor of Science - Computer Networking
University of Arkansas Fort Smith