Kenny Olaiya
Redford,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Facility Manager
Western Michigan University Recreation Center
Kalamazoo, MI
09.2021 - 06.2023
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
- Recruited and mentored new maintenance staff.
- Prepared monthly and yearly management reports to present key facility statistics.
Customer Service Specialist
Western Michigan University Recreation Center
Kalamazoo, MI
01.2021 - 06.2023
- Documented conversations with customers to track requests, problems and solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Site Manager
Western Michigan University Recreation Center
Kalamazoo, MI
09.2021 - 06.2023
- Monitored worksite personnel to ensure regulations and high levels of quality and performance.
- Modified plans in response to delays, bad weather or construction site emergencies.
- Supervise various events and provide support
- Build personal relations with community when managing events.
Summer Camp Counselor
Boys and Girls Club of Southeastern Michigan
Detroit, MI
06.2021 - 09.2022
- Enforced discipline and policies to protect safety of recreational activity participants.
- Watched behaviors, corrected issues and looked for signs of deeper issues like abuse.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
Intern for Autism Support Assistant
KRESA West Campus
Kalamazoo, MI
12.2021 - 04.2022
- Collaborate with Teachers and Therapists to discuss and create student needs-based programming.
- Participated in team, classroom, program-specific, all-school meetings and professional development activities.
- Creates Teacher and Therapist plan to facilitate individual sessions with students.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Targeted appropriate socialization goals during outings while monitoring students to maintain safety.
Associate
Western Michigan University Recreation Center
Kalamazoo, MI
09.2020 - 06.2023
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Identified needs of customers promptly and efficiently.
- Patrolling Facilities
- Communicated clearly with customers in person and via telephone, driving positive experiences.
Brand Ambassador for NFL Sunday Ticket U
DIRECTV
Kalamazoo, MI
09.2021 - 09.2021
- Built relationships and personalized future client development opportunities by collecting customer data.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Promoted positive company image through superior customer service experiences.
Education
Bachelor of Applied Arts And Science - Psychology
Western Michigan University
Kalamazoo, MI04.2023
Skills
- Practice Management
- Patient Evaluation
- Team Building
- Customer Service
- Time Management
- Excellent Communication Skills
- Reading Comprehension Skills
- Listening Skills
- Outgoing Personality
- Written and Oral Communication Skills
- Problem Solving
- Great Organizational Skills
- Multi-Tasking
- Teamwork
- Attention To Detail
- Conflict Resolution
Affiliations
- Cum Laude College Graduate from Western Michigan University
- World Class Bronco Student Employee Award Recipient in 2023
- Jack of All Trades Award Recipient in 2022
- 6 Deans List Honors
- Member of Key Club International in High School
Timeline
Intern for Autism Support Assistant
KRESA West Campus
12.2021 - 04.2022
Facility Manager
Western Michigan University Recreation Center
09.2021 - 06.2023
Site Manager
Western Michigan University Recreation Center
09.2021 - 06.2023
Brand Ambassador for NFL Sunday Ticket U
DIRECTV
09.2021 - 09.2021
Summer Camp Counselor
Boys and Girls Club of Southeastern Michigan
06.2021 - 09.2022
Customer Service Specialist
Western Michigan University Recreation Center
01.2021 - 06.2023
Associate
Western Michigan University Recreation Center
09.2020 - 06.2023
Bachelor of Applied Arts And Science - Psychology
Western Michigan University
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