Kenny Poole
Crowley
Summary
Results-oriented Senior Project Coordinator with a proven track record in project tracking, scheduling, and scope management. Skilled in leading cross-functional teams to optimize project outcomes and enhance operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Project Coordinator
NorthStar Recovery Services
09.2012 - Current
- Large Loss Project oversight from mitigation throughout reconstruction phases
- Development of Initial Scope of Work and Rough Order of Magnitude for each project
- Coordinated multi-departmental projects to enhance operational efficiency and service delivery.
- Led cross-functional teams in implementing recovery program improvements and best practices.
- Developed project timelines and milestones to ensure timely completion of initiatives.
- Mentored junior coordinators, fostering skill development and promoting teamwork within projects.
- Analyzed project performance metrics to identify areas for process improvement and optimization.
- Managed communication with external partners, ensuring alignment on project goals and expectations.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
- Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
- Administered project management meetings to align support staff priorities with management goals.
- Retrieved material and services quotes from vendors for ongoing and proposed projects.
- Authored detailed reports outlining project information.
- Reduced project timelines through effective delegation of tasks and monitoring progress to ensure timely completion.
- Utilized industry best practices throughout all phases of the projects'' lifecycles resulting in improved outcomes.
- Managed cross-functional teams for successful project execution, fostering a collaborative work environment.
- Oversaw multiple simultaneous projects, maintaining high levels of quality and producing excellent results.
- Led weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction.
- Established strong relationships with clients by maintaining open lines of communication throughout the project lifecycle.
- Facilitated post-project evaluations to identify lessons learned and apply insights gained to future initiatives, continuously improving the overall project coordination process.
- Allocated project resources to drive productivity and maximize efficiency.
- Kept senior management well-informed by preparing and presenting project status reports.
- Coordinated numerous small- and large-scale projects to meet client requirements.
Operations Manager
American Carpet
01.2005 - 09.2012
- Hands on management for large carpet and air duct projects.
- Oversaw daily operations to ensure service excellence and customer satisfaction.
- Managed scheduling and dispatching of technicians for efficient service delivery.
- Implemented quality control measures to enhance service standards and reduce complaints.
- Trained and mentored staff on operational procedures and best practices.
- Developed strategies to optimize resource allocation and improve workflow efficiency.
- Analyzed performance metrics to identify areas for operational improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Project Manager
Instar Restoration
02.2003 - 01.2005
- Led cross-functional teams to successfully execute restoration projects from inception to completion.
- Developed and implemented project schedules, ensuring timely delivery of services and client satisfaction.
- Managed project budgets, monitoring expenses to maintain financial health throughout project lifecycle.
- Coordinated with subcontractors and vendors to secure necessary resources and ensure quality compliance.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
Project Manager
Interstate Restoration
01.2001 - 01.2003
- Designed risk assessment protocols, mitigating potential issues that could impact project timelines or costs.
- Mentored junior project managers, enhancing their skills in project management methodologies and best practices.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Cleaning Tech/Supervisor/Assistant Superintendent
Blackmon Mooring/BMS CAT/Steamatic
06.1998 - 12.2000
- Began career with Blackmon Mooring as a carpet, air duct cleaning, and restoration tech. After 4 years, I transferred to the national team with BMS Catastrophe as a supervisor. This led to a role as Assistant Superintendent, and at times job superintendent for large scale projects. When not traveling with BMS Cat, I worked in the Steamatic warehouse building new equipment for the Blackmon Mooring locations as well as Steamatic franchises throughout the United States and overseas.
- Operated cleaning equipment to maintain high standards of cleanliness in various environments.
- Implemented safety protocols to ensure compliance with industry regulations and safeguard team members.
- Trained junior staff on effective cleaning techniques and use of specialized tools.
- Led a team in emergency response cleaning operations, restoring affected areas swiftly and effectively.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Oversaw daily operations, aligning resources with project timelines to meet client expectations.
- Implemented quality control measures to maintain high standards of service delivery across projects.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Education
Paramedicine/Business Management
Tarrant County Junior College
Fort Worth, TXSkills
- Project tracking
- Project scheduling
- Scope management
- Schedule management
- Project management
- Production oversight
Certification
- NADCA
- IICRC - Applied Structural Drying, Commercial Drying, Water Damage Restoration
Timeline
Senior Project Coordinator
NorthStar Recovery Services
09.2012 - Current
Operations Manager
American Carpet
01.2005 - 09.2012
Project Manager
Instar Restoration
02.2003 - 01.2005
Project Manager
Interstate Restoration
01.2001 - 01.2003
Cleaning Tech/Supervisor/Assistant Superintendent
Blackmon Mooring/BMS CAT/Steamatic
06.1998 - 12.2000
Paramedicine/Business Management
Tarrant County Junior College