Summary
Overview
Work History
Education
Skills
Timeline
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Kenny Tamayo

North Arlington,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and always looking to add new skills.

Overview

4
4
years of professional experience

Work History

IT Help Desk Technician

Total Computing Technology
Fairfield , NJ
08.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered 8 calls per shift to assist with customer questions and concerns.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Understood and followed oral and written directions.

Real Estate Runner

Sue Adler Real Estate Team
Chatham, NJ
09.2021 - 08.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Field IT Network Support

PRISM Technologies group
Lyndhurst, NJ
09.2019 - 07.2021
  • Troubleshot various technical problems related to networks such as slow speeds, connection drops.
  • Install cable support systems in new or existing buildings
  • Terminate and test fiber cables
  • Answer client's questions regarding installation

Education

IT - Information Technology

Lincoln Tech
Paramus, NJ
06-2019

Skills

  • Hardware & Software Troubleshooting
  • Hardware Upgrades
  • Product Troubleshooting
  • Microsoft Office365
  • Antivirus Software
  • Account Updating
  • Issue Troubleshooting
  • Customer Service
  • Software Installation
  • Information Protection
  • Technical Support
  • Active Directory
  • Windows 10/11
  • MacOS
  • Relationship building

Timeline

IT Help Desk Technician

Total Computing Technology
08.2023 - Current

Real Estate Runner

Sue Adler Real Estate Team
09.2021 - 08.2023

Field IT Network Support

PRISM Technologies group
09.2019 - 07.2021

IT - Information Technology

Lincoln Tech

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Kenny Tamayo