Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
BusinessAnalyst
Kenny Taveras

Kenny Taveras

Philadelphia,PA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

10
10
years of professional experience

Work History

End User Support Communication Systems

Penn Medicine
06.2022 - Current
  • Maintain or exceed benchmarks for response and resolution times via service ticketing system.
  • Maintains record of and provisions new IPTV locations in the facility.
  • First-level responder for Cable TV RF/IPTV issues, wired and wireless control issues
  • Second-level responder for bedside tablet issues, including replacement and provisioning of tablets.
  • Will conduct digital signage rounding to ensure proper signage distribution.
  • Assists or leads installation of new television, Iris interactive TV, or digital displays.
  • Contribute to inventory reconciliation and management for all communication systems.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
  • Analyzed issues to identify troubleshooting methods needed for quick remediation

IT Contractor

Penn Medicine, Robert Half Technologies
12.2020 - 06.2022
  • Troubleshoot technical problems, answer client’s questions, and resolve issues during Go-Live for HUP-East and HUP-Cedar.
  • Perform installations, upgrades, and maintenance on hardware and computer peripherals at HUP-East, HUP-Cedar Duncan, and Washington Square.
  • Re-imaged and Configured over 400 devices for patient progression, status boards, staff signage, conference rooms, and touch-down spaces
  • Assisted with Cable TV with configuring patient room’s CATV to connect to the triple play server
  • Verify and troubleshoot network ports for connectivity and designate accordingly,

Lead Technician

NERDiT NOW
05.2020 - 11.2020
  • Consulting with customers to quickly determine problems as well as future computer needs
  • Perform repairs quickly and correctly
  • Disassemble systems and rebuild or build new ones
  • Troubleshooting both hardware and software
  • Performed troubleshooting and diagnosis of malfunctioning equipment

Computer Support Specialist

Communities In School of Philadelphia
09.2014 - 06.2020
  • Responsively provide on-site technical support and assistance throughout the School District of Philadelphia, and resolve complex hardware, software, and network issues
  • Oversee 90+ PC/Mac lab computers, and ensure their compliance with the latest security updates and OS releases; regularly conduct scans to identify any software or network vulnerabilities
  • Recognized by management as a dedicated, focused, and high-performing IT support professional that remains up-to-date on the latest technical support best practices and industry trends

Digital Service Fellow

Urban Technology Project, Northeast High School
08.2013 - 01.2014
  • Excelled within this highly-selective and competitive training program that develops the technical and soft skills required for success as a computer support professional
  • Completed intensive professional development and soft skill training to refine and hone customer service, business communication, and time management skills
  • Completed 1,700 hours of service throughout schools to passionately build awareness of STEM education.

Education

B.S. in Information Technology - Information Technology

Peirce College
Philadelphia, PA
10.2027

High School Diploma -

Edison/Fareira High School
Philadelphia, PA
08.2011

Skills

  • Mac OS, Windows 7, 8 and 10
  • Microsoft Office
  • Help Desk Support
  • Software Installation
  • Desktop Support
  • User Credential Management
  • Service Support
  • Application Support
  • Customer Service
  • Technical Support
  • User Support
  • Technical Troubleshooting
  • Closing Tickets

Languages

English
Native or Bilingual
Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

End User Support Communication Systems

Penn Medicine
06.2022 - Current

IT Contractor

Penn Medicine, Robert Half Technologies
12.2020 - 06.2022

Lead Technician

NERDiT NOW
05.2020 - 11.2020

Computer Support Specialist

Communities In School of Philadelphia
09.2014 - 06.2020

Digital Service Fellow

Urban Technology Project, Northeast High School
08.2013 - 01.2014

B.S. in Information Technology - Information Technology

Peirce College

High School Diploma -

Edison/Fareira High School

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Kenny Taveras