Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Robert Millard

Newark,NJ

Summary

A seasoned IT Professional, specializing in desktop Support and System administration, now eager to pivot into Cyber Security. Looking to utilize my extensive technical knowledge, problem-solving skills and familiarity with IT Infrastructure. I have a passion for continuous learning and experience for safeguarding highly classified information and resources. Currently certified in Microsoft and CompTIA Cyber Security and looking forward to advancing my skillset and achieving more high-level Cyber Certifications

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT End User Systems and Mac Support Analyst

Federal Reserve Bank of New York
08.2010 - 01.2024
  • Consulted with business area management and staff on usage of end user computing systems and PC/Workstation based LAN software and hardware, systems security, recovery and back-up procedures
  • Evaluated business problems and recommended vendor packages for customer needs, then implement required software
  • Evaluated, implemented, and tested new end user computing packages and prototypes
  • Performed quality assurance testing for consistency standards
  • Addressed intricate issues raised by the Customer Support team regarding all hardware and software products supported by the IT department
  • Provided technical guidance and consultation with vendors and the other systems support units to identify and resolve complex client problems
  • Performed recovery testing to confirm availability of systems where outages have occurred
  • 3rd level support for 3000 users in a Windows Environment
  • 3rd Level Support for 150 users in a Mac OS environment
  • Lead Multiple System projects
  • Examined and eliminated System Vulnerabilities and OS Threats
  • Lead System Migration Projects
  • Performed Yearly Security Business Retention Testing

Consultant/ IT Analyst

Becton Dickerson
01.2009 - 01.2010
  • 3rd level support for 1000 domestic and 400 international users in a Windows XP professional environment
  • Supported users daily with desktop, printer, network issues, Lotus Notes 8 and blackberry unit support
  • Provided timely documentation in call tracking system (Remedy)
  • Conducted in-depth research, resolved, and provided advanced support to complex inquiries
  • Developed and provide technical coaching and mentoring to other Help Desk and corporate employees
  • Supported remote users using Remote Access Software
  • Maintained, created, and deleted various users, as well as trained multiple end users on all new software procedures

Education

CompTIA + Security Certification -

New Horizons Institution

AWS Cloud Practitioner Certification -

Certification Camp Training
Sarasota, FL

AWS Solutions Architect -

Certification Camp Training
Sarasota, FL

Microsoft Security Operations Analyst Certification -

Certification Camp Training
Sarasota, FL

Microsoft Cyber Security Architect Certification -

Certification Camp Training
Sarasota, FL

Jamf Software Training -

Jamf Software Training
New York, NY

Apple Device Management -

Certification Camp Training
New York

MacOS Support Essentials v13 -

Apple Training Course
New York, NY

MacOS Support Essentials v12 -

Apple Certification Training
New York, NY

MacOS Support Essentials v10 -

Apple Certification Training
New York, NY

HDI Desktop Support Certification -

HDI Certification Training
New York, NY

Mass Communication -

NORFOLK STATE UNIVERSITY
01.1993

Installing, Configuring, Maintaining Windows 10

Global Knowledge Training
New York, NY

Windows PowerShell

Learning Tree International
New York, NY

Integrating Mac OS X

Learning Tree International
New York, NY

Skills

  • CompTIA Security
  • Microsoft Security Operations Analyst
  • Microsoft Cyber Security Architect
  • AWS Cloud Practitioner
  • AWS Solutions Architect
  • Jamf 100, 200
  • Windows 8
  • Windows 10
  • Mac OS
  • Active Directory
  • Windows Powershell
  • HDI Desktop Support Technician
  • Service Management with ITIL
  • Service Now
  • Remedy
  • Office 365
  • Adobe

Certification

AWS Cloud Practitioner

CompTIA + Security

Microsoft Certified Security Operations Associate

Microsoft Certified Cyber Security Architect Expert

Timeline

IT End User Systems and Mac Support Analyst

Federal Reserve Bank of New York
08.2010 - 01.2024

Consultant/ IT Analyst

Becton Dickerson
01.2009 - 01.2010

CompTIA + Security Certification -

New Horizons Institution

Mass Communication -

NORFOLK STATE UNIVERSITY

Installing, Configuring, Maintaining Windows 10

Global Knowledge Training

Windows PowerShell

Learning Tree International

Integrating Mac OS X

Learning Tree International

AWS Cloud Practitioner Certification -

Certification Camp Training

AWS Solutions Architect -

Certification Camp Training

Microsoft Security Operations Analyst Certification -

Certification Camp Training

Microsoft Cyber Security Architect Certification -

Certification Camp Training

Jamf Software Training -

Jamf Software Training

Apple Device Management -

Certification Camp Training

MacOS Support Essentials v13 -

Apple Training Course

MacOS Support Essentials v12 -

Apple Certification Training

MacOS Support Essentials v10 -

Apple Certification Training

HDI Desktop Support Certification -

HDI Certification Training
Robert Millard