Kenny York
Marysville,WA
Summary
Forward-thinking construction leader and dedicated project manager with 15 years of experience building, managing, and overseeing whole company operations. Well-versed in supervising all phases of construction, from pre-construction through final walkthroughs and closeout. Proven skills in multitasking on hundreds of projects per year. Diligent, diplomatic and inspirational with solid leadership, organizational and decision-making skills focused on delivering exceptional value to customers with high-quality construction. I look forward to learning, problem solving, and accomplishing new projects. Working as a team and getting everyone involved for maximum output and safety.
Overview
15
15
years of professional experience
Work History
Outside Sales Representative
High Point Gutter
Woodinville, WA
08.2023 - 06.2024
- Researched potential clients, identified decision makers and developed relationships with them.
- Maintained knowledge of current product offerings and pricing structures.
- Negotiated contracts with customers to close deals in a timely manner.
- Worked with home builders and engineers, and gave them solutions for routing the water flow from the roof edges down to the ground or drainlines.
- Solved current gutter problems by recommending new locations for downspouts or larger gutters to help better take care of overflowing or backflowing areas.
- Draw out the plans and footages for new installations or repair work. Navigate all potential work hazards and had a plan drawn up for the installation crew to complete the work successfully.
- Gave Same day quotes with prices for the work that I proposed would need to be done, including labor hours and Materials.
Operations Manager
High Point Gutter
Woodinville, WA
02.2021 - 07.2023
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
Warranty Supervisor
High Point Gutter
Woodinville, WA
01.2020 - 01.2021
- Responsible for overseeing all warranty related activities and ensuring compliance with company policies and procedures.
- Developed and implemented a comprehensive warranty management system to optimize workflow processes.
- Conducted regular training sessions for sales staff on warranty policies and procedures.
- Evaluated customer feedback to identify potential areas of improvement in the warranty process.
- Advised senior management on best practices for managing warranties across different divisions.
- Managed team members responsible for handling customer inquiries and complaints regarding warranties.
Lead Installation Technician
High Point Gutter
Woodinville, WA
11.2018 - 01.2020
- Performed quality control inspections of installations to ensure accuracy and customer satisfaction.
- Monitored job progress to ensure timely completion.
- Ensured compliance with safety regulations and company policies during all installations.
- Assisted in the development of installation training programs for new technicians.
- Developed detailed reports outlining project status updates for management review.
- Reviewed work orders for accuracy prior to beginning jobs.
- Maintained a high level of professionalism when interacting with clients.
- Worked with team members to install and maintain equipment.
- Adapted installation techniques to accommodate unique customer environments and requirements.
- Assisted in the assembly of structures from wood and other materials.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Operated power saws and drills to cut lumber into specified sizes.
- Utilized hand tools such as hammers, screwdrivers, levels and saws accurately.
- Inspected, diagnosed and repaired gutter systems.
- Adjusted pitch and slope of gutters to ensure proper water drainage away from buildings.
- Assembled scaffolding around structures when necessary for safe access to roofs and eaves troughs.
- Repaired damaged soffits, fascia boards, flashings and siding caused by faulty or poorly installed gutters.
Lead Gutter Technician
Gutterking
Mountlake Terrace, WA
06.2014 - 11.2018
- Performed inspections to ensure gutters were properly installed and functioning correctly.
- Conducted maintenance on existing gutters, performing repairs as needed.
- Supervised a team of gutter technicians in the completion of assigned tasks.
- Instructed new employees in proper techniques for installing and repairing gutters.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Measured distances accurately using tape measures or laser measuring devices.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
Underground Foreman
Burrow Tech Services
Marysville, Washington
11.2009 - 06.2014
- Created daily work plans and monitored progress of crew members.
- Liaised with supervisors regarding safety issues or operational concerns.
- Inspected utilities prior to excavation, and identified potential risks.
- Communicated with clients regarding any changes in the plan due to unexpected utility locations.
- Used Tunnel Boring tools for Trenchless solutions for underground cable lines and water lines.
- Would use air-powered jackhammers and power shovels for removing hard dirt around live water lines and power lines.
- Installed 3/4" and up to 4" round PVC pipe to pull cable lines from utility boxes/poles to the homes for servicing.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06-2007
Some College (No Degree) - Computer Science
Western Washington University
Bellingham, WASkills
- Team-oriented and dependable
- Power Tool Operation
- Resource Management
- Safety and compliance
- Team Collaboration
- Carpentry
- OSHA
- Construction trade expertise
- Construction
- Worksite safety
- Customer Service
- Process Improvement
- Organizational Management
- Production
- Workflow Optimization
- Inventory Management
- Staff Training
- Conflict Mediation
- Operations Oversight
- Goal Setting
- Client Relationships
- Vendor Sourcing
- Supply Chain Management
- Warehouse Operations
- Contract Negotiation
- Project Leadership
- Decision-Making
- Sales background
- Self Motivation
- Time Management
- Written Communication
Timeline
Outside Sales Representative
High Point Gutter
08.2023 - 06.2024
Operations Manager
High Point Gutter
02.2021 - 07.2023
Warranty Supervisor
High Point Gutter
01.2020 - 01.2021
Lead Installation Technician
High Point Gutter
11.2018 - 01.2020
Lead Gutter Technician
Gutterking
06.2014 - 11.2018
Underground Foreman
Burrow Tech Services
11.2009 - 06.2014
High School Diploma -
Marysville Pilchuck High School
Some College (No Degree) - Computer Science
Western Washington University
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