KENNYA JOHNSON
Fort Leonard Wood,MO
Summary
Dedicated Customer Care & Sales Professional with 8+ years of experience in customer service, retention, and sales. Adept at resolving customer inquiries, increasing client retention, and exceeding sales goals in remote environments. Recognized for strong communication, problem-solving, and negotiation skills. Seeking to leverage expertise in customer service, sales, and relationship management in a customer-centric role.
Overview
7
7
years of professional experience
Work History
Outbound Sales Representative
First American Home Warranty
Santa Ana, CA
09.2025 - Current
- Developed and maintained relationships with clients to drive sales growth.
- Conducted thorough product presentations to educate potential customers on service offerings.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success..
- Negotiated pricing and payment terms with customers when possible to close deals.
Appointment Coordinator
Safelite Auto Glass Contact Center
03.2025 - 09.2025
- Coordinated appointment scheduling for multiple service locations, ensuring optimal resource allocation.
- Managed customer inquiries through phone and email, providing timely and accurate information.
- Assisted in training new staff on appointment management systems and customer service protocols.
- Streamlined workflow processes to enhance appointment accuracy and reduce scheduling conflicts.
Inside Sales Representative
Allstate
01.2024 - 12.2024
- Handled inbound and outbound sales calls, converting leads into policyholders
- Educated customers on insurance policies and tailored coverage options to their needs
- Exceeded monthly sales targets through effective negotiation and relationship-building.
- Remote
Sales Development Representative
Intuit
04.2022 - 11.2023
- Conducted targeted outbound calls, identifying sales opportunities for financial software solutions
- Utilized CRM tools (e.g., Salesforce) to track customer interactions and forecast revenue
- Assisted customers in product selection, boosting sales conversion rates.
Renewal Sales Specialist
American Home Shield
03.2019 - 11.2020
- Negotiated contract renewals, contributing to a 15% increase in customer retention
- Identified opportunities for upselling additional warranty plans, increasing revenue
- Resolved customer concerns quickly, maintaining high satisfaction ratings.
Education
High School Diploma - TOOLS & TECHNOLOGY
LaFayette High School
Skills
- Customer Relationship Management (CRM)
- Sales & Retention Strategies
- Conflict Resolution & De-escalation
- Upselling & Cross-Selling
- Data Entry & Order Processing
- Time Management & Multitasking
- Technical Troubleshooting
- Remote Work Efficiency
Timeline
Outbound Sales Representative
First American Home Warranty
09.2025 - Current
Appointment Coordinator
Safelite Auto Glass Contact Center
03.2025 - 09.2025
Inside Sales Representative
Allstate
01.2024 - 12.2024
Sales Development Representative
Intuit
04.2022 - 11.2023
Renewal Sales Specialist
American Home Shield
03.2019 - 11.2020
High School Diploma - TOOLS & TECHNOLOGY
LaFayette High School