Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kennyatta Hewell

Columbus,GA

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert microsoft access and Microsoft Excel user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

5
5
years of professional experience

Work History

Technical Support Agent

Sutherland Global Services
Kingston, Jamaica
08.2020 - 11.2020
  • Developed and executed quality strategies for new technical disputes
  • Provided efficient and responsive service to customers by maintaining an acceptable level of productivity
  • Used information provided by customers to diagnose technical issues and provide detailed solutions
  • Collaborated with on site technicians to fix issues that cannot be resolved remotely
  • Performed daily tracking and wrote daily reports on customer satisfaction, rick and team morale
  • Locating and updating client records and sending weekly reports to management.

Teacher

Kingston, Jamaica
01.2016 - 06.2020
  • Developed curriculum tailored to students specific needs
  • Taught eight grade curriculum and reviewed assignments for Principles Of Business, Mathematics and English
  • Taught skills to improve academic performance, including study strategies, note taking and approaches to answering test questions
  • Administered tests and provided full progress reports to parents

Customer Service Rep

Fullgram Int’l Call Center
Kingston, Jamaica
06.2015 - 11.2015
  • Developed and executed quality strategies for new technical disputes
  • Provided accurate and complete product information to customers by leveraging company resources
  • Built sustainable relationships of trust through open and interactive communication
  • Proactively grew the sales portfolio through prospecting and engagement
  • Led compliance efforts to manage risk and maintain internal audit ratings
  • Maintained company integrity by providing world class customer care
  • Analysing sale trends and submitting report to management
  • Using specific software to update account information and increase sale portfolio
  • Assist manager with company monthly report using Microsoft tools
  • Assist in training new recruits to perform basic pricing functions in response general pricing requests
  • Analysing trends in markets and developing a suitable sales pitch

Education

Certification | Financial Modelling and Valuation - Accountancy And Finance

Corporate Finance Institute
Vancouver, Canada
01.2022

BSc - Banking and Finance

University of The West Indies
Kingston, Jamaica
01.2021

Skills

  • Help Desk Support
  • Attention to Detail
  • Technical Troubleshooting
  • Troubleshooting Network Issues
  • Verbal and Written Communication
  • Analytical and Methodical
  • Customer Service Support
  • Risk and Treasury Management
  • Financial Management
  • Financial Accounting
  • Analysis and Lending
  • Team Player
  • Multitasking and Prioritization
  • Highly Professional
  • Positive and Upbeat

Accomplishments

  • Trained and led technical support teams of more than 10 support specialists.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Resolved product issue through consumer testing.
  • Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths, and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
  • Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues.

Timeline

Technical Support Agent

Sutherland Global Services
08.2020 - 11.2020

Teacher

01.2016 - 06.2020

Customer Service Rep

Fullgram Int’l Call Center
06.2015 - 11.2015

Certification | Financial Modelling and Valuation - Accountancy And Finance

Corporate Finance Institute

BSc - Banking and Finance

University of The West Indies
Kennyatta Hewell