Kenphi Dang
Saint Louis,MO
Summary
Dynamic leader and quick learner with a track record of elevating service standards at RiverCity Casino. Excelled in customer service and business development, significantly enhancing team performance and guest satisfaction. Skilled in fostering a positive environment, demonstrating exceptional leadership and a commitment to excellence in all culinary and supervisory roles. Motivated Casino Host with over 4 years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, promoting programs and promotions and organizing and coordinating special services, including cross-property events, transportation and hotel accommodations. Focused and friendly professional comfortable working in competitive, fast-paced environment.
Overview
1
1
year of professional experience
Work History
Executive Casino Host
Hollywood Casino Saint Louis
06.2021 - 04.2022
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Casino Dealer
RiverCity Casino
Aug 2017 - 06.2021
- Dealt cards in All games and monitored players’ behavior for signs of cheating.
- Developed advertising strategies and converted ideas into concrete tasks and delegating them to the appropriate individuals and departments.
- Evaluated and followed up on news leads and news tips to develop story ideas.
Supervisor
RiverCity Casino
Aug 2017 - 06.2021
- Provided instruction, coaching and motivation to all employees during the shift.
- Learned, referenced and applied product knowledge information.
- Greeting Customer when Coming to the Sections.
- Asking Customers If they need help with anything.
- Always helping others .
- Respectful to others.
Cook
RiverCity Casino
Aug 2012 - Jun 2016
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Verified proper portion sizes and consistently attained high food quality standards.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
- Practiced safe food handling procedures at all times.
- Ensured personnel safety, kitchen sanitation and proper food handling or storage.
- Properly wrapped, boxed, and weighed bakery department products.
- Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
High School Diploma -
Gateway High School
St Louis, MO05.2010
Skills
- Customer service
- Business development
- Positive and friendly
- Quick learner
- Leadership
- Guest satisfaction focus
- Team Management
Timeline
Executive Casino Host
Hollywood Casino Saint Louis
06.2021 - 04.2022
Casino Dealer
RiverCity Casino
Aug 2017 - 06.2021
Supervisor
RiverCity Casino
Aug 2017 - 06.2021
Cook
RiverCity Casino
Aug 2012 - Jun 2016
High School Diploma -
Gateway High School
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