Kenricha Freeman
Memphis,USA
Summary
Professional with strong background in customer service and reservations management. Skilled in efficient booking processes, problem-solving, and maintaining high standards of accuracy and reliability. Strong collaborator, adaptable to shifting priorities, and focused on delivering results. Known for excellent communication, attention to detail, and proactive approach to enhancing guest experiences.
Overview
11
11
years of professional experience
Work History
Postal Worker
USPS
Memphis, TN
12.2023 - Current
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Contributed to the successful completion of USPS training programs, continuously updating knowledge on postal procedures and best practices.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
AUDITOR
FedEx Express
Memphis, USA
11.2020 - 10.2023
- Maintained written record of all ULDs processed in sorting area, verifying time of acceptance and departure
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Worked alongside colleagues to develop different strategies to ensure work was completed correctly, and in a timely manner
- Mentored new hires, sharing knowledge and best practices to foster their professional growth within the team.
MATERIAL HANDLER
FedEx Express
Austin, USA
08.2017 - 11.2020
- Led team to ensure work was done properly while adhering to safety protocol
- Visually inspected aircraft for damage, notifying appropriate channels, if needed
- Developed and maintained clear communication with teammates and operation support
- Verbally and physically demonstrated different operational techniques to teammates learning operations
PEER TUTOR/MENTOR
Huston-Tillotson University
Austin, USA
08.2017 - 08.2020
- Tutored fellow undergraduate students in Mathematics courses: pre-calculus to calculus 2 and intro to statistics
- Provided assistance with test-taking strategies and study skills for difficult math subjects
- Developed study material tailored to individuals learning style to help better explain course-specific content
- Provided both group study sessions as well as one on one to peers
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
HANDLER
FedEx Express
Memphis, USA
07.2014 - 08.2017
- Supported team by setting up operational slides
- Assisted teammates by helping maintain freight control during high volume operations
- Introduced new workers to operations, explaining operational needs and safety protocols
VOLUNTEER TEACHER'S ASSISTANT
MC Outreach Learning Center
Memphis, USA
03.2014 - 06.2014
- Aided teacher with the daily routines and activities such as class assignments, passing out snacks, and nap time
- Created fun ways to get children to engage in class learning activities
- Assisted with after school care and homework for school-aged students
- Overseed children from infancy to pre-teen in supervised and unsupervised environment
Administrative Assistant
Jackson State University
Jackson, MS
08.2013 - 12.2013
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor of Arts - MATHEMATICS
Huston-Tillotson University
Austin, TX05.2021
Certificate of Technical Studies - Administrative Office Technology
Tennessee College of Applied Technology
Memphis, TN06.2016
Skills
- Customer Service
- Data Entry
- Office Administration
- Compliance standards
- Process evaluations
- Safety Procedures
- Collaboration and Teamwork
- Problem-solving skills
- Creative Thinking
- Patience and Empathy
Timeline
Postal Worker
USPS
12.2023 - Current
AUDITOR
FedEx Express
11.2020 - 10.2023
MATERIAL HANDLER
FedEx Express
08.2017 - 11.2020
PEER TUTOR/MENTOR
Huston-Tillotson University
08.2017 - 08.2020
HANDLER
FedEx Express
07.2014 - 08.2017
VOLUNTEER TEACHER'S ASSISTANT
MC Outreach Learning Center
03.2014 - 06.2014
Administrative Assistant
Jackson State University
08.2013 - 12.2013
Bachelor of Arts - MATHEMATICS
Huston-Tillotson University
Certificate of Technical Studies - Administrative Office Technology
Tennessee College of Applied Technology