Kenrick Lewis
Oakland,ME
Summary
Proficient at detaining shoplifters and employees with minimal altercations. Familiar with collaborating with local law enforcement agencies to provide evidence of theft or criminal activity and assist with investigations at Wal-Mart.
Record of accomplishment includes preventing thefts each week. Recognized as a competent and successful loss prevention professional.
Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations in calm and professional manner.
Seasoned Auto Care Center Manager with background in overseeing both administrative and technical aspects of automotive service centers. Skills include team leadership, customer service, inventory management, as well as operational efficiency. Known for improving performance standards and enhancing productivity with forward-thinking leadership. Demonstrated success in maintaining highest levels of service to achieve customer loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Auto Care Center Manager
Walmart
Waterville, ME
11.2022 - Current
- Maintained records of all repairs completed by mechanics along with associated labor costs.
- Implemented strategies to increase revenue through upselling services or additional products.
- Assisted in resolving customer complaints regarding billing issues or unsatisfactory workmanship.
Asset Protection Associate
Wal-Mart
Waterville, ME
02.2017 - 11.2022
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Maintained store compliance with physical security schematics to protect assets.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Maintained safety and security of premises, visitors and employees.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
Automotive Department Manager
Wal-mart
Waterville, ME
09.2015 - 02.2017
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Automotive Service Manager
Wal-Mart
Waterville, ME
07.2013 - 09.2015
- Monitored employee work levels and optimized performance with strategic approaches.
- Inspected completed work to assess quality and identify skill or ability issues.
- Established and enforced clear safety policies to protect workers from injury.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Metuchen High School
Metuchen, NJ06.2001
Skills
- Department reviews
- Physical detention of suspects
- Risk management
- Report writing abilities
- CCTV tracking
- Loss prevention background
- Investigation
- Customer service
- CCTV
- Inventory management
- Supervision
- Planning and coordination
- Communications
- Customer complaint handling
- Environmental compliance
- Employee scheduling
- Work order management
- Appointment scheduling
- Preventative maintenance
- Battery testing and replacement
- Warranty administration
- Customer retention strategies
- Staff training and development
Timeline
Auto Care Center Manager
Walmart
11.2022 - Current
Asset Protection Associate
Wal-Mart
02.2017 - 11.2022
Automotive Department Manager
Wal-mart
09.2015 - 02.2017
Automotive Service Manager
Wal-Mart
07.2013 - 09.2015
High School Diploma -
Metuchen High School