KENROY HORACE HARTLEY
Waterville USA. H2B
Santa Rosa Beach,US
14
years of professional experience
Hospitality professional with 6 years of experience in housekeeping and guest services within luxury hotels. Maintains five-star cleanliness standards and enhances guest satisfaction through attentive service and teamwork. Holds a Hospitality and Catering certificate and skilled in MS Office. Ready to leverage operational knowledge and leadership as a Hotel Housekeeping Manager to deliver exceptional guest experiences.
Work History
Food Runner & Busser
- Outlined core responsibilities for restaurant operations
- Table Clearing: Cleared dirty plates, glasses, silverware, and trash promptly after guests left to maintain a clean dining environment.
- Sanitizing: Sanitized tables, chairs, and booths thoroughly with disinfectant cloths to ensure guest safety and satisfaction.
- Table Reset: Replace mats, pans, cloths, serving napkins, and condiments for incoming guests.
- Dish Transport: Transport dirty silverware, glassware, and utensils to the dish station and stock clean items.
- Server Assistance: Assisted front-of-house staff by refilling drinks and addressing guest requests during peak hours to enhance service efficiency.
Lifeguard
3 Months- Ensured visitor safety across the water park.
- Maintained active surveillance of pools and slides, prioritizing safety and minimizing risks through vigilant observation.
- Core duties include maintaining active surveillance of pools and slides.
- Monitored designated zones (pools, wave pools, water slides) to detect hazards and prevent accidents, contributing to a safe environment for guests.
- Rule enforcement: Clearly communicating and enforcing park policies (like no running, proper swimwear, and height requirements) to minimize injury risks.
- Enforced safety rules to maintain a secure environment for all visitors.: Clearly communicating and enforcing park policies (like no running, proper swimwear, and height requirements) to minimize injury risks.
LINE COOK
4 Months- Performed various grilling tasks to ensure food quality and safety.
- Loaded and cooked exact quantities of beef patties on automated clamshell grills to ensure consistent product quality.
- Season: Apply proper seasoning specs immediately after dropping meat.
- Scrape and wipe: Clean the upper and lower platens regularly using approved tools.
- Handled fryer operations to maintain cooking efficiency and food quality.
- Drop product: Load baskets with french fries, hash browns, chicken nuggets, or fish filets.
- Punched correct timer buttons and shook baskets halfway through cooking cycle to maintain optimal fry quality and prevent clumping.
- Transfer food: Empty finished fried goods into holding stations and salt fries immediately.
- Skimmed debris from oil vats and assisted with filtering or changing oil to uphold quality standards.
Housekeeping Staff
8 Months- Delivered superior housekeeping services within a luxury hotel environment, ensuring guest rooms and public areas adhered to five-star standards.
- Facilitated guest relations by providing essential information and enhancing satisfaction through personalized interactions, leading to positive guest feedback.
- Collaborated with team members to maintain hotel cleanliness benchmarks, ensuring guest satisfaction and comfort.
Housekeeping & Guest Services Assistant
6 Years 5 Months- Maintained high standards of housekeeping across guest rooms and common areas in a luxury hotel setting, ensuring a five-star guest experience.
- Enhanced guest services by providing tailored information and ensuring satisfaction through attentive assistance.
- Collaborated with team to uphold rigorous hotel cleanliness standards and exceed guest expectations.
Server & Delivery Staff
4 Years 11 Months- Delivered prompt and friendly service in high-volume restaurant, ensuring accurate order taking and food serving.
- Managed delivery operations, ensuring timely and accurate distribution of food orders to enhance customer satisfaction.
- Handled cash and card transactions, maintaining till accuracy and achieving balanced register at end of each shift.
Education
Certificate - Hospitality and Catering
Diploma
Skills
Housekeeping and Sanitation
Food Service Operations
MS Office proficiency
Strong Communication and Teamwork
Computer Literate (Proficient in MS Office applications)
Quick learner
Teamwork and collaboration
Strong work ethic
Food Preparation
Accomplishments
- Guest Satisfaction Improvement: Increased guest satisfaction scores by 15% within six months through exemplary housekeeping services.
- Cleanliness Standards Excellence: Led team to achieve 95% cleanliness compliance, surpassing industry standard benchmarks consistently.
- Operational Efficiency Boost: Reduced operation time by 25% with efficient process restructuring and staff training.
- Award Winning Service: Received Employee of the Month award twice for outstanding service and dedication to quality.
Timeline
Food Runner & Busser
Tacky Jacks. H2B
08.2026 - CurrentRead More
Lifeguard
Waterville USA. H2B
05.2026 - CurrentRead More
LINE COOK
McDonald's. H2B
08.2025 - 12.2025Read More
Housekeeping Staff
Hotel Effie. H2B
04.2025 - 12.2025Read More
Housekeeping & Guest Services Assistant
Geejam Hotel
01.2018 - 06.2024Read More
Server & Delivery Staff
Roti King Restaurant
01.2013 - 12.2017Read More
Fair Prospect High School
Diploma
Read More
Charles Clarks Hospitality Catering & Training Services
Certificate from Hospitality and Catering
Read More